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New Visitor
cashcat
Posts: 3
Registered: ‎04-01-2012

cannot view inbox or preferences on web -comcast.net

i am having same issue as many others out there.  i can get to my email but cannot view entire inbox or preferences.  log on circle of dots just goes round and round.  i use email on the web- comcast.net.  i have windows 7.  internet explorer (not sure of #).  i always clear cache so i am not sure what is going on.  it has been this way for a couple days now.  did company upgrade something please help. 

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: cannot view inbox or preferences on web -comcast.net

Hello,

Since you already cleared your cache you can try the following:

 

1) Clear your browser cookies and history 

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

As a temporary work around you can use m.comcast.net to view your email

New Visitor
cashcat
Posts: 3
Registered: ‎04-01-2012

Re: cannot view inbox or preferences on web -comcast.net

please advise how i reset my browser to the default settings?

another stupid question- how to use a different browser. firefox etc??  there seems to be a number of persons with this same issue at the same time .  i had not problems until a couple days ago.  thank you

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: cannot view inbox or preferences on web -comcast.net

[ Edited ]

cashcat wrote:

please advise how I reset my browser to the default settings?

Another stupid question- how to use a different browser. firefox etc??  there seems to be a number of persons with this same issue at the same time .  i had not problems until a couple days ago.  thank you



 

You are correct that many users have been having this problem recently.  Comcast is aware of it, working on a fix, but so far we haven't received word that a fix has been released yet.

 

To reset to the default settings see this clickable link.  Read it carefully.

 

http://support.microsoft.com/kb/923737

 

To use a different browser, such as Firefox, you would need todownload and install it.  Here is a link to that:

http://support.microsoft.com/kb/923737

 

PS Your questions are not stupid- We all have to start somewhere.:smileywink:

 

 

 

 

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
396aa351
Posts: 1
Registered: ‎04-02-2012

Re: cannot view inbox or preferences on web -comcast.net

I can get in to my email but can't view my inbox.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: cannot view inbox or preferences on web -comcast.net


396aa351 wrote:

I can get in to my email but can't view my inbox.


 

1) Clear your browser cookies and history

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

As a temporary work around you can use m.comcast.net to view your email

 

Also read my previous post in this thread.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.