E-Mail and Xfinity Connect Help

[bobcat734]

I can see I have emails in my inbox when I sign on, yet when I click on them then screen "thinks" for a moment and then goes back to the same screen. The screen that shows about 6-8 emails, thus I cannot read them.

[CCCarole]

---

bobcat734 wrote:

I can see I have emails in my inbox when I sign on, yet when I click on them then screen "thinks" for a moment and then goes back to the same screen. The screen that shows about 6-8 emails, thus I cannot read them.

---

I would try each of these steps in order - retrying getting into Xfinity Connect after each step:

1) Clear your Internet Cache and History and clear your browser cookies.

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser. Thanks to JR for this information

[bobcat734]

I do not know how to do either #1 or #2.

[bobcat734]

I know it sounds bad but, I don't know which version of Xfinityconnect I use. I am not sure of my client? not windows live. I don' tknow how to clear my cache. and not sure of my operating system.. how do I find out?  The issue is, after signing in.. I see my email preview box. When I click on the email it does not open, it sort of cycles and then goes back to the preview box.  Thanks for any help..

[reasd]

Hello,

http://www.wikihow.com/Clear-Your-Browser's-Cache

http://support.microsoft.com/kb/923737

http://browserland.com/featured/restore-firefox-default-settings-without-uninstalling-it/

To find out what xfinity connect version you are using do the following:

Login to xfinity connect

Click on the preference tab and on the left side you will see a dot on which version you are using.

In regards to a email client there are many like outlook express, outlook, windows mail live and mac mail and many more.

[bobcat734]

Thank you for the cache clearing.  I believe that is complete.  I haven't been able to get firefox to reset to default yet.  When I try find which Xfinity i am running, I cannot. Anything I click on in the preview page (and in this case preferences) the page just cycles and goes back to preview. I guess I may have to call support.