E-Mail and Xfinity Connect Help

[patacke]

Recently I can't send email from Outlook Express, only receive I get this error message: The connection to the server has failed. Account: 'comcast.net', Server: 'comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E. Also when I log in to Smart Zone I have no messages at all.

[JR071702]

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patacke wrote:

Recently I can't send email from Outlook Express, only receive I get this error message: The connection to the server has failed. Account: 'comcast.net', Server: 'comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E. Also when I log in to Smart Zone I have no messages at all.

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Please refer to the e-mail client settings detailed in this post and adjust your settings as necessary.

JR

[JR071702]

As far as no e-mails in SmartZone, do you have Outlook Express set up to leave a copy of messages on the server?   If not, then they are deleted from the Comcast servers when you download them into Outlook Express.

JR

[patacke]

Changed the settings but still get the failed message with the new port number.

[JR071702]

Do you have your SMTP server name as smtp.comcast.net???   I noticed in your first post that it was just comcast.net

JR

[patacke]

I did change it to SMTP.comcast.net, but I believe Outlook auto types SMTP anyway.I still get the failed message.

The host 'SMTPcomcast.net' could not be found. Please verify that you have entered the server name correctly. Account: 'comcast.net', Server: 'SMTPcomcast.net', Protocol: SMTP, Port: 587, Secure(SSL): Yes, Socket Error: 11001, Error Number: 0x800CCC0D

 I haven't changed any sttings myself, and it only stopped sendeing mail recently. I did notice however that my settins of leave a copy on server had been changed.

[JR071702]

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patacke wrote:

I did change it to SMTP.comcast.net, but I believe Outlook auto types SMTP anyway.I still get the failed message.

The host 'SMTPcomcast.net' could not be found. Please verify that you have entered the server name correctly. Account: 'comcast.net', Server: 'SMTPcomcast.net', Protocol: SMTP, Port: 587, Secure(SSL): Yes, Socket Error: 11001, Error Number: 0x800CCC0D

 I haven't changed any sttings myself, and it only stopped sendeing mail recently. I did notice however that my settins of leave a copy on server had been changed.

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You are missing a period between smtp and comcast in your smtp server name.

JR

[patacke]

Added the period and now I get this message :

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'patacke@comcast.net'. Subject '', Account: 'comcast.net', Server: 'SMTP.comcast.net', Protocol: SMTP, Server Response: '550 5.1.0 Authentication required', Port: 587, Secure(SSL): Yes, Server Error: 550, Error Number: 0x800CCC78

[JR071702]

You need to check the "My outgoing server (SMTP) requires authentication” box.

JR

[Baric · Accepted solution]

You need to turn on outgoing authentication, like this:

[patacke]

Thank you for walking me thru this. I dont know how the settings got changed, but that did the trick. Thanks again.

[JR071702]

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patacke wrote:

Thank you for walking me thru this. I dont know how the settings got changed, but that did the trick. Thanks again.

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Glad we could help.

JR

[fmp1088882]

Thank you for your information and you were very nice to have given a visual with it. I am quite new to this and tried for 2 days to solve this, even tried sending from my ymail account to my comcast e-mail and ,what do I see? you guessed it, address is invalid,the same notice on all e-mails.So on my way to check out my settings that dissappeared in 2 days,and no one else lives here so, the Gremlins krept in and messed me up. Thank you again. Fran     fmp1088882@comcast.net

[CCCarole]

Please edit your post and remove your email address.  The forums are public, you could have your email address harvested by spammers.  To do:  Open your post and click on Options on the right side of your post.  Cliok on Edit reply.  Thank you.

Posting Guidelines

[gglantster]

I checked my settings and it looks as you suggested. I still getting:

"An unknown error has occurred.

Subject ''

Server Error: 554

Server Response: 554 omta16.emeryville.ca.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/

Server: 'smtp.comcast.net'

Windows Live Mail Error ID: 0x800CCC6F

Protocol: SMTP

Port: 25

Secure(SSL): No"

Is there anything more I can try?

Thank you.

[gglantster]

here is the update: I changed the port from default 25 to 465 and that what i am getting now:

[Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject ''
Server: 'smtp.comcast.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): No]

I have Windows Live Mail. little help?

Thanks

[gglantster]

Disregard.

 I wasn't thorough and it didn't help. Then I checked the security box (SSL) on outgoing email and it did it.

Everything works now.

[skippypb]

http://sz0080.ev.mail.comcast.net/zimbra/mail?app=mail

This link allows me to open and read as well as respond to emails, I can't delete any though for some reason.

[CCCarole]

What happens when you check the box to delete an email and click on the Delete icon?  Try clearing your browser cache too.