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New Visitor
roo50
Posts: 1
Registered: ‎02-14-2012

change email address

I am trying to change my email address and making sure that my old one is undeliverable. Not sure how to accomplish that. Any help would be greatly appreciated.:-)

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: change email address


roo50 wrote:

I am trying to change my email address and making sure that my old one is undeliverable. Not sure how to accomplish that. Any help would be greatly appreciated.:-)



Is it the PRIMARY Username (email address you want to change?  Do you also have Secondary usernames set up?

CC

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 1
Registered: ‎05-29-2008

Re: change email address

Posts: 1
Registered: 02-14-2012
 
change email address
 

I am trying to change my email address and making sure that my old one is undeliverable. Not sure how to accomplish that. Any help would be greatly appreciated.:-)

 
Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: change email address


hrosenf wrote:
Posts: 1
Registered: 02-14-2012
 
change email address
 

I am trying to change my email address and making sure that my old one is undeliverable. Not sure how to accomplish that. Any help would be greatly appreciated.:-)

 

You didn't answer which Username either???  Primary or a Secondary?

 

Basically, while signed in with the PRIMARY Username and password:

Click on Account

You will be directed to Customer Central

Click on Users & Settings

You will now see 'Manage My User Settings'

Click the drop down to bring up which Username you want to change

Under Account Settings, click on the blue link,. "Change Username'

Follow the steps from there

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
dmartin65440
Posts: 1
Registered: ‎02-02-2013

Re: change email address

I want to change my email address and password. How do I do this?

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: change email address

Sign in with your PRIMARY Username and password

click on My Account

You will be directed to Customer Central

Click on the Users & Settings tab

Click on the Username you want to change

Click on the blue link "Change Username"

 

Is this the ONLY Username you have? Meaning it is the PRIMARY? If it is, know please, that when you change it you cannot get it back again.  It is held for 90 days then released to be used by another customer.

Unless there is a particular reason for wanting to change your PRIMARY, I would suggest instead to leave it as is, create a SECONDARY Username (email address) and use it instead.

 

To change your password after changing your Username, go back into the Users & Settings tab and click on change password.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: change email address

Your post was moved to a secure area because you posted personal information in a public forum. Please see the NEW post addressed to you.

New Visitor
PRTTYPNNY
Posts: 1
Registered: ‎08-11-2014

Re: change email address

Iwish to change my email address.  I am presently on every body's sucker list and have 450+ unread and unwanted emails in my mail folder.  I want to develop a new email address and eraxe all the present emails in my mail folder.  Can you help medo that?

Email Expert
Latoque
Posts: 6,680
Registered: ‎06-10-2006

Re: change email address

Read post # 6 by CCCarole above.  She posted good instructions on what to do.

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