E-Mail and Xfinity Connect Help

[kaufman42]

How do I delete my an old email account that I no longer subscribe too?

[CCCarole]

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kaufman42 wrote:

How do I delete my an old email account that I no longer subscribe too?

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What do you mean by "no longer subscribe to"?  Do you mean a username and password that you no longer wish to use and want to delete it?  If yes...

Sign in with your Primary Username/password and click on Account.  This takes you to Customer Central.  Once there click on Users & Settings.  Under Manage My Users Accounts, in the drop down, click on the Username you wish to delete. Now scroll down to the blue link titled 'Suspend or delete account' and click on it to delete that Username and password.

If you need further help, post back.

CC

[kaufman42]

Thank you, I left Earthlink for comcast. However earthlink mailbox is on comcast list of mailboxes. People emailing me are are getting a notice  saying the email is aborted and has my earthlink account name. 

[CCCarole · Accepted solution]

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kaufman42 wrote:

Thank you, I left Earthlink for comcast. However earthlink mailbox is on comcast list of mailboxes. People emailing me are are getting a notice  saying the email is aborted and has my earthlink account name. 

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Are you saying at some point you created an external pop account under the XfinityConnect Email Manager?

That would be here>  Preferences>Email Manager>  If you did, do delete that in the Email Manager as well.

Do give your contacts the email address you wish them to use too.

CC

[bobo45744636673]

That did not work for me. manage my user accounts doesnt exist. Why can i create the account with ease, but i cant delete it?

[Again]

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bobo45744636673 wrote:

That did not work for me. manage my user accounts doesnt exist. Why can i create the account with ease, but i cant delete it?

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It sounds as though your problem is not the same as the original poster's problem.

To delete a Comcast username that you created, you need to scroll to the top of the forums page and click on My Account to access your user accounts.

[CCCarole]

Make sure you are signed in with the Primary Username and password. Once you get to the Customer Central homepage by clicking on MY Account, click on Users & Settings.  At the top of the page you will see in bold black letters, Manage My User Accounts  You will see a 'drop-down' where you can bring up the username you want to delete.  Below that, you will see this window:

Click on suspend/delte account and follow the directions from there.

CC

[argo13]

how can I easily inform my att email contacts that my address has changed to comcast

[Latoque]

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argo13 wrote:

how can I easily inform my att email contacts that my address has changed to comcast

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Go to Preferences>>>>>Email>>>>>>and in the pane that comes up look to the right.  You should see a link that says "Transfer emails and contacts".  Click on that and then follow the step by step procedure there.  One of the options you have is to notify everyone in the old address book of your switch to the Comcast address.

[rcdrcd]

this doesn't work.  its amazing how these companies and online folks have made simple things so difficult and have left it up to the users/customers to figure it out, and call it customer service.

[CCCarole]

See this link:

http://www.trueswitch.com/

[ar7325]

Thank you