Posts: 3
Registered: ‎01-21-2004

disappearing email while composing

Frequently, while composing an email in SmartZone, the email just disappears...not to be found in drafts, sent, or other files.  any idea what is happening?

New Visitor
Posts: 1
Registered: ‎02-24-2011

Re: disappearing email while composing

What type of browser are you using? Firefox? Chrome...

Bronze Star Contributor
Posts: 149
Registered: ‎09-04-2003

Re: disappearing email while composing

This happens to me when I have been logged on to for a long time (around 6 hours) and the session expires while I'm in the middle of writing or sending an email. Instead of popping up a window to ask me to refresh my log on I just get booted at the next key stroke and I lose the email. Happens all the time.


Email Expert
Posts: 28,918
Registered: ‎05-21-2006

Re: disappearing email while composing

[ Edited ]

To avoid this from happening when the session expires, do you have your Preferences set in composing (Preferences> Composing) to automatically save drafts of messages while composing?  After making any Preference changes, make sure you click on SAVE. 

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Posts: 3
Registered: ‎01-21-2004

Re: disappearing email while composing

Thank you all.  Especially CCCarol re:  Preferences check.  Being done now...hope it's fixed!