If the email address was assigned to you by Comcast, you can get rid of it.
Right now it's probably the primary account holder.
To find out, log into Customer Central. I suggest you keep this page open so you can read the directions I will provide while you do this process. Go to http://xfinity.comcast.net/? A new window will open when you click the link.
Click on Account, sign in with the assigned name and password.
When Customer Central opens click the Users & Settings tab.
If you see the name and the word primary next to it you can continue with the steps.
Click Create secondary user. Enter the information to create the account.
Once it is created, follow the steps in Section 2 HERE: How to View/Pay your bill Online and/or Secure your Account to secure the account you just created.
Once it is secure and has been granted Unrestricted status you will need to change the primary ownership to the new account.
While still signed in as the primary account follow the directions here:
Once it has been changed, sign out.
Open your browser, go back to Customer Central and sign in with the NEW primary account.
Once back at Users & Settings, click the drop down arrow next to the account name, click the assigned name, then Suspend/delete account under Account Settings.
As for your other issues, do you have another phone you can use to call Comcast?
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
