E-Mail and Xfinity Connect Help

[june9]

My email has stopped working - all settings are correct - is this a system wide problem??

[rog286713]

if you read this thread you will see everyone is having issues, comcast says they are working on it.

[rog286713]

if I were you, (I don't use the app for email I use web based email) I would use your mobile devices built in email to get your email until the app is fixed, you wont see folders but at least you will be able to get and send mail.

[romar1010]

With a company the size of Comcast you would thnk they could get on this like a bee to honey. Any idea how much business people have lost due to this issue. After 2 chats online the last one told me it was being sent to a higher tech with more knowledge. Made me feel real good!!

[Msrings]

Seems the problem exits on mobile devices as well. I have had difficulty receiving emails since last Tuesday/Wednesday on my cell phone. Called Xfinity/Comcast to no avail.

[ComcastKchahal]

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june9 wrote:

My email has stopped working - all settings are correct - is this a system wide problem??

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  June - where are you having issues - on the xfinity connect mobile app on iOS or Android - OR are you having issues for email in the native Phone client OR on the Web ?

[ComcastKchahal]

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romar1010 wrote:

With a company the size of Comcast you would thnk they could get on this like a bee to honey. Any idea how much business people have lost due to this issue. After 2 chats online the last one told me it was being sent to a higher tech with more knowledge. Made me feel real good!!

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  romar1010 - what is issue you are having exactly  ?

[ComcastKchahal]

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Msrings wrote:
Seems the problem exits on mobile devices as well. I have had difficulty receiving emails since last Tuesday/Wednesday on my cell phone. Called Xfinity/Comcast to no avail.

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  again - on mobile are you using your iPhone/Android's native mail client or the Xfinity Connect application ?

[Msrings]

I'm using the email account set up option on my phone using the incoming and outgoing server port numbers that have been confirmed by Xfinity/Comcast as being correct. Unfortunately, I'm not able to connect to the servers and receive email.

[ComcastKchahal]

Can you try downloading the mobile app from the app store. the Xfinity Connect mobile app?

[a_beaver]

Xfinity, are you working on a solution to this?  My e-mail using the Droid's native client hasn't worked since Friday.  I'm sure there are a ton of other people having problems.  Not a big fan of the Xfinity Connect app, I really want the problem resolved.

[captanbobdolar]

my emails will not load

[ComcastKchahal]

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a_beaver wrote:

Xfinity, are you working on a solution to this?  My e-mail using the Droid's native client hasn't worked since Friday.  I'm sure there are a ton of other people having problems.  Not a big fan of the Xfinity Connect app, I really want the problem resolved.

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Is it also not loading in the Xfinity Connect app for you ?

[ComcastKchahal]

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captanbobdolar wrote:

my emails will not load

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   Where - on Xfinity connect mobile app, native email on your phone or online on the web ?

[avengingangel]

UPDATE: wonder if comcast fixed the issue - just re-added mail account for droid 4 after getting manual setup working finally and then removed account to share the steps, but now Automatically Configure setting worked!

_________________________

email connection issues on Droid 4 using native mail client as wel (it was working before)l; finally got it fixed after trial and error and other suggestions (deleting cache, etc) did not work.

1) General Settings account name - Comcast; Real name Me; email address - enter your address, press OK

2) Incoming Server - mail.comcast.net; username - enter user name w/out email address; Password - enter password in ALL lower case (even if you use upper case when logging on your pc). press Verify server tab - will show connection and Success - press Save and then OK

(Advanced Settings: Port setting - 110, Secure connection not checked, Use secure password set to Auto and Authentication set to Password)

3) Outgoing server - smtp.comcast.net; username and password should already be filled in but make sure password is all lower case by retyping it in; press Verify server tab - will show connection and Success - press Save and OK

(Advanced Settings: Port setting - 587, Secure connection not checked, Use secure password set to Auto, and Authentication set to Auto) 

worked for me - good luck!

[FrustratedXXX]

I can receive e-mail, but I can NOT send e-mail using Windows Mail.  Mails sit in Outbox.

This is the error message:

An unknown error has occurred. Subject '', Account: '', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '554 omta01.westchester.pa.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

I spent nearly an hour with Xfinity/Comcast Tech Support yesterday.  This problem has not been fixed after 20+ hours.

[CCCarole]

Port 25 has been blocked. Try using port 587 instead.

[FrustratedXXX]

How do I change port from 25 to 587?  Why should I have to suddenly change ports after so many years of using Email?

Email is run through Windows Mail.

Internet Explorer is the default web browser.

Operating System is Windows Vista Home Premium.

Emails do not send.  They sit in Outbox.  When I try "Send All", they fail with this error message:

An unknown error has occurred. Subject ' ', Account: ' ', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '554 omta01.westchester.pa.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

I contacted Tech Support by Chat.  The operator told me to call.  2 telephone calls (first call hung up on me).  "Ken" told me they were aware of the problem, and it would be corrected within 24 hours.  Well, it has been 23 hours now.

How long could you function without your Email?

[FrustratedXXX]

I changed the port to 587 as you suggested, and everything appears to working now.

But, I am curious as to why all of a sudden this problem occurred...port 25 was blocked without notice.

Thank you.

[BethKatz]

Edit: I see that fixed it. Go into the settings of Windows Mail and change the port setting to 587. Save your changes. Send yourself a message to check it.

For whatever reason, Comcast has determined that they need to shut off your connection on port 25. When they did it to me, I had sent multiple messages in a short period of time, and they decided I was spamming. I wasn't, but I couldn't convince them of that. Too many of the bad guys use port 25.

You lose nothing by switching to port 587. I use port 465 with SSL and password authentication.

Edit again: They usually send an email to the primary email account about port 25 being blocked.

[FrustratedXXX]

Thank you Beth.  You fixed what Tech Support could not fix.  They just told me to wait 24 hours and they would take care of the problem.  (Maybe after 24 hours of no sending, they unblock the port?)

Comcast did not send me an email about port 25 being blocked.  Nor did they tell me anything about switching ports.

[steve-baker]

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FrustratedXXX wrote:

How do I change port from 25 to 587? 

Check out http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-customer-generat...

Why should I have to suddenly change ports after so many years of using Email?

It's not unusual for Comcast to block port 25 when they observe "suspicious" activity. It's the port spambots use to send email out to the Internet. That's not what happened in your case, but it might be about something similar.

Email is run through Windows Mail.

Internet Explorer is the default web browser.

Operating System is Windows Vista Home Premium.

Emails do not send.  They sit in Outbox.  When I try "Send All", they fail with this error message:

An unknown error has occurred. Subject ' ', Account: ' ', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '554 omta01.westchester.pa.mail.comcast.net comcast Port 25 not allowed - http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

I've never seen that error before. I just connected to smtp.comcast.net and by chance I got that same omta01.westchester.pa.mail.comcast.net server. But the response was:

220 omta21.westchester.pa.mail.comcast.net comcast ESMTP server ready

Vs your response of:

554 omta01.westchester.pa.mail.comcast.net comcast Port 25 not allowed...etc.

I have seen this before, though:

554 omta05.westchester.pa.mail.comcast.net comcast Message sending error.  Please go to http://help.comcast.net/content/faq/VBOB

That VBOB page says that your ability to send email has been suspended for 24 hours because you've sent "too many" emails. There's a 1000 recipient per day limit. It's possible that that's the situation you're in and that they've changed the error message the server returns.

I contacted Tech Support by Chat.  The operator told me to call.  2 telephone calls (first call hung up on me).  "Ken" told me they were aware of the problem, and it would be corrected within 24 hours.  Well, it has been 23 hours now.

If your ability to send email is magically restored in a little while I'll guess that it was about the 24 hour suspension thing. Login to webmail and see if any suspicious looking messages are in your Sent folder. If so, that would indicate that your user/pass was somehow gleaned by a spammer. If not, it doesn't really prove anything, though.

How long could you function without your Email?

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[FrustratedXXX]

Thank you Steve.

BTW, there is no way I sent 1000 emails in 24 hours.  I probably do not send that many emails in 6 months.

I have already changed the port number to 587, so I could not tell if there was a 24 hour suspension on port 25.

I am still frustrated that Tech Support could not tell me any of this.

[steve-baker]

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CCCarole wrote:
Port 25 has been blocked. Try using port 587 instead.

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Just as a point of general information, this situation isn't about a port 25 block. When Comcast blocks port 25 it does it in the modem such that no packets for port 25 can go in or out, and connection attempts would result in "connection timed out". However, FrustratedXXX was able to reach the server on port 25. But the server wouldn't let him send email. This seems to be something new.

[CCCarole]

Thank you Steve, for the new information.  CC

[a_beaver]

Here we go again.  My e-mail stopped working yet again this past Saturday.

[cc_xc]

Hello a_beaver

If you are still experiencing issue's, could please send me a private message with the email address that is having the issue and I can take a look.

To send a private message, click on "cc_xc" then "send this user a private message".

Regards,

cc_xc

[CWS7]

I recently noticed the same thing. Worked fine when I first got my Android phone back in June and in the days soon after. Not sure how long this has been busted but I think for more than a day is way too long.

[clafarge]

Me too.  My Droid 4 is have trouble AUTHENTICATING -- will sometime verify and then next try will get "could not connect to server"