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Contributor
Posts: 5
Registered: ‎05-16-2008

email with Windows 8.1

Since going to windows 8.1 my comcast email doesn't work. Get no comcast mail at all.

Recognized Contributor
BrandonP
Posts: 69
Registered: ‎01-03-2014

Re: email with Windows 8.1

What are you using to check your email? web browser, windows live mail, etc?  Are you getting any error messages?  I've been using 8.1 for a couple months and haven't had any problem getting email.  Are you getting any error messages?

Contributor
Posts: 5
Registered: ‎05-16-2008

Re: email with Windows 8.1

Using Google.  Microsoft told me Windows 8.1 doesn't support Comcast, only imap emails. How are you getting comcast emails?

Even going to comcast mail I don't show any emails.

Recognized Contributor
BrandonP
Posts: 69
Registered: ‎01-03-2014

Re: email with Windows 8.1

I normally use Outlook 2010 but I can also use the website on Firefox and IE to check email without problems.  Are you sure that you have unread emails?

Contributor
Posts: 5
Registered: ‎05-16-2008

Re: email with Windows 8.1

Yes. I get 30 or more a day. I have Gmail also and am trying to change all my incoming emails to gmail, however I still have some contacts who use my comcast addr to send me emails.

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

[ Edited ]

nfergie wrote:

Using Google.  Microsoft told me Windows 8.1 doesn't support Comcast, only imap emails. How are you getting comcast emails?

Even going to comcast mail I don't show any emails.


I have 8.1 on my laptop and I can see my Comcast email just fine.  It's a webpage same as any other.  You should be able to see it just using your browser.  It's not that 8.1 doesn't support Comcast.  It's that the native mail app that comes with 8.1 doesn't support the POP3 protocol.  It does support the use of IMAP though.  I haven't bothered to set it up yet as I just got the machine and haven't had the time to look at the mail app yet.  But in the meantime  I can still access the webmail  same as always.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Recognized Contributor
BrandonP
Posts: 69
Registered: ‎01-03-2014

Re: email with Windows 8.1

Are you able to login to your email account and see no new mail or do you get error(s)?  If you don't have an email client other than the web page, you can install windows live mail and use that.

Contributor
Posts: 5
Registered: ‎05-16-2008

Re: email with Windows 8.1

Doesn't windows live mail use pop3

Recognized Contributor
BrandonP
Posts: 69
Registered: ‎01-03-2014

Re: email with Windows 8.1

[ Edited ]

Yes it does.  When they said Windows 8.1 doesn't support POP3, they meant the native app doesn't support it but you can use Windows Live Mail with POP3 in Windows 8.1.

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: email with Windows 8.1

nfergie

 

Please know that if you have a email program configured (such as WLM) your email is downloaded by DEFAULT to that email program and is REMOVED from the server(Comcast Inbox)  If you want copies of email to stay on the server though, you need to go into the Advanced settings in that email program and check the box which says: Leave a copy of messages on the server.

Otherwise you will find your new email in the INBOX of whatever email program you are using.

 

Windows Live Mail can be set up with POP or with IMAP.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
2mdeaver
Posts: 2
Registered: ‎02-24-2014

Re: email with Windows 8.1

I have downloaded Windows Live Mail to my Windows 8.1 PC.  I've followed Comcast's instructions for the server and Port settings but my email will still not connect.  I'm using POP3 with port 995 incoming and 465 outgoing.  I followed all other instructions regarding which boxes to check.  Am I missing something? 

New Visitor
2mdeaver
Posts: 2
Registered: ‎02-24-2014

Re: email with Windows 8.1

How?????  I can't get Windows Live Mail to connect even though I've followed Comcast's server and port settings...

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

What happens when you try to send an email using WLM?  Are you getting an error message?  If you are using IE-10 or 11, do you have Compatibility view enabled for Comcast.net?  You'll find it under "Tools".

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
Posts: 12
Registered: ‎07-12-2006

Re: email with Windows 8.1

Just upgraded from Windows 8 to 8.1.  Now, Comcast webmail site, xfinity.comcast.net, no longer functions properly.  Can no longer use mouse to highlight emails (so as to delete a group).  Other functions no longer work.

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1


ohmark wrote:

Just upgraded from Windows 8 to 8.1.  Now, Comcast webmail site, xfinity.comcast.net, no longer functions properly.  Can no longer use mouse to highlight emails (so as to delete a group).  Other functions no longer work.


Did you enable Compatibility view like I posted upthread?

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
Posts: 12
Registered: ‎07-12-2006

Re: email with Windows 8.1

[ Edited ]

No, I didn't haven't, but I rebooted a few hours later and the Xfinity email website was working normally for me.  During the time it wasn't working normally, I tried using Chrome, and the email website worked normally.

However, I think it's way passed time that Comcast's techies give us the Connect mobile email app for Windows 8--which I would immediately start using on my Windows 8 all-in-one. 

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: email with Windows 8.1

Visitor
cqui
Posts: 3
Registered: ‎06-01-2010

Re: email with Windows 8.1

my comcast email is having problems on my new windows 8.1also! It won't store email older than 3 days. No one knows anything about the windows 8.1 system either. They say its too new! What!!!!!!?????

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

We need better information.  Are you using only the Comcast webmail in a browser, or are you trying to use the email client that comes with 8.1?

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
Posts: 12
Registered: ‎07-12-2006

Re: email with Windows 8.1

I'm using Eudora and have no problem with that in 8.1.  But what I'd like would be a Connect app to use in 8.1 (with usability like Connect for IOS).

New Visitor
marilynbezo
Posts: 2
Registered: ‎06-14-2014

Re: email with Windows 8.1

I have Windows 8.1 and Comcast. I can receive e-mail, but cannot send. I get the following error:

The connection to the server has failed.

Subject 'Re: Seattle news....Re: Month of June!!!!!'
Server: 'smtp.comast.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10061

Bronze Problem Solver
Posts: 3,234
Registered: ‎05-12-2006

Re: email with Windows 8.1


marilynbezo wrote:

I have Windows 8.1 and Comcast. I can receive e-mail, but cannot send. I get the following error:

The connection to the server has failed.

Subject 'Re: Seattle news....Re: Month of June!!!!!'
Server: 'smtp.comast.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10061


The name of the Comcast server is smtp.comCast.net, not smtp.comast.net. I was scratching my head a bit before I noticed the typo because the "Socket Error: 10061" indicates "connection refused" (as opposed to "connection timed out") which is rare on the Internet these days. I only know of one other outfit that handles things that way. This info might come in handy someday, so thanks!

New Visitor
marilynbezo
Posts: 2
Registered: ‎06-14-2014

Re: email with Windows 8.1

Steve Baker you completely rock! OMG, I've been working on this for 3 hours and was mad at Comcast--and it was my own typo!!!

Red in the face!

New Visitor
ejtr
Posts: 1
Registered: ‎06-19-2014

Re: email with Windows 8.1

Switched to windows 8.1 and migrated comcast email to IMAP in outlook.

Receive emails just fine, but will not send. Everything stays in outgoing folder and am consistently asked for a digital certificate.

Any ideas?

New Visitor
Rajeshm
Posts: 2
Registered: ‎06-20-2014

Re: email with Windows 8.1

I have registered myself  with Comcast to get comcast email using Outlook 2010 under Windows 8.1 using IMAP protocol. But I am not able to send my email through outlook. I believe there is some settings problems which I have not been able to resolve. I have contacted Comcast few times at 1-888-517-5296 (24/7). I have been promised a phone call within ONE hour but it has not yet happened. Looks like John Oliver was right about Comcast support to its customers. I know it is a simple problem to fix if one can know how to fix it. Until Comcast customer calls me I will keep sending my emails from my office computer via POP3 protocol.

Rajesh

Bronze Problem Solver
Posts: 3,234
Registered: ‎05-12-2006

Re: email with Windows 8.1


Rajeshm wrote:

I have registered myself  with Comcast to get comcast email using Outlook 2010 under Windows 8.1 using IMAP protocol. But I am not able to send my email through outlook. I believe there is some settings problems which I have not been able to resolve. I have contacted Comcast few times at 1-888-517-5296 (24/7). I have been promised a phone call within ONE hour but it has not yet happened. Looks like John Oliver was right about Comcast support to its customers. I know it is a simple problem to fix if one can know how to fix it. Until Comcast customer calls me I will keep sending my emails from my office computer via POP3 protocol.

Rajesh


 

Well, you don't send email via POP3 or IMAP, you send it via SMTP. Check your SMTP settings, they should be:

 

Port 465

Enable SSL

Enable "My server requires authentication" (or something similar... "simple password" (or similar) if there are optons)... Do NOT enable Secure Password Authentication.

New Visitor
Posts: 1
Registered: ‎07-19-2007

Re: email with Windows 8.1

sorry i didn't  notice i left out the c

 

 

 

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

Moved for personal information--------email address

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

Moved for personal information-------email address

Visitor
Posts: 4
Registered: ‎10-06-2006

Re: email with Windows 8.1

I just can't log in . I get a lot of run-around and finally leave in frustration. Now  I mam experiencing problems logging on to my Comcast account on windows 7 to get my e-mails

 

OOOgundipe

 

Visitor
Posts: 4
Registered: ‎10-06-2006

Re: email with Windows 8.1

This a most frustrating!!!

New Visitor
pduff
Posts: 1
Registered: ‎09-01-2014

Re: email with Windows 8.1

I recently switched to Windows 8.1. I have always accessed my comcast email only through Outlook and have loved that I never had to look at ads or have had problems with my contact list being hijacked. For awhile while Outlook wasn't working for me I had to access email through my browser IE (not sure which version) had to make a new passwordfor my comcast account  etc. ANd I started to sign up for the connect app, but then decided not to because I didn't like all the implications of third party sharing etc in the privacy policy agreement. Now various parts of Outlook seem glitchy and different and  I contantly get popups from xfinity connect saying you have not finished configuring your xfinity connect in Outlook.

Are these pop ups a result of having started to download the app, and if so how do I uninstall it. Or are they a result of switching to Windows 8.1? I like having my email only on my laptop. How do I keep it that way?

Email Expert
Latoque
Posts: 6,141
Registered: ‎06-10-2006

Re: email with Windows 8.1

[ Edited ]

I don't have Outlook, so I'm not sure I can answer that part of it.  But you have options--------------

 

Comcast webmail is POP3 compliant by default. The mail client that comes packaged with

Windows 8.1 doesn't support the use of the POP3 protocol. Only IMAP. So if you want to use

your Comcast email in that client you need to use IMAP If you don't want to do that, and you still want to use a client, you can use Windows Live Mail,   Mozilla Thunderbird, or some other one.

 

Supposedly a majority of customers are now IMAP compliant, but if you aren't you'll need to sign up for the beta currently running.

 

You can get the sign-up for the IMAP beta here-------------

 

https://xcsignup.comcast.net/onboardingapps/imap

 

After you register the account, you are supposed to get a confirmation about 24 hours later, and

the whole process takes up to 72 hours to complete. Once it's up and running, you will then need

to change the settings in the client.

The new settings will be:

 

https://xcsignup.comcast.net/imap_settings.html

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.