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Regular Contributor
emptygirl77
Posts: 25
Registered: ‎06-25-2006
Accepted Solution

email wont load

again. i just get the little blue circle. I have already switched all my emails to go to yahoo. Mainly cause this is a weekly thing now.

*Bonus i love how the "email me when some one replies" is auto checked   lol 

perhaps before the end of the week this can be fixed? 

 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: email wont load


emptygirl77 wrote:

again. i just get the little blue circle. I have already switched all my emails to go to yahoo. Mainly cause this is a weekly thing now.

*Bonus i love how the "email me when some one replies" is auto checked   lol 

perhaps before the end of the week this can be fixed? 

 


This is an ongoing issue that Comcast is aware of and working on fixes.  You will see a number of Threads posted on this subject in this Forum.

 

Things you can try:

 

Try a different browser

Clear your browser cache

Reset your browser back to the default settings

Switch to the Lite version of XfintyConnect instead of the full version

( To do:  Open XC,click on Preferences>General & check the box for the lite version.  Close & re-open XC. You should now be in the lite version.

 

You can also use the very basic m.comcast.net to access email



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Contributor
emptygirl77
Posts: 25
Registered: ‎06-25-2006

Re: email wont load

XC wont open so how would i get to my preferences . My cache is clear. Why am i working so hard to get the email I pay fo to work??? 

cause the free yahoo email is where I am answering this from. Think I will just stick with all my emails going to yahoo

Regular Contributor
emptygirl77
Posts: 25
Registered: ‎06-25-2006

Re: email wont load

emaill still down. good to see I am not getting my money's worth. . I should not have to work so hard to get something i already pay for.*if the email is not working I can not get to my preferences . so that suggestion is not an option.My cache is clear , It is not working on any browser .

 

So I fixed it myself

I already have switched all my email to go to yahoo (Yahoo is free and I have never had trouble getting my emails there)

New Visitor
hneal
Posts: 1
Registered: ‎03-31-2010

Re: email wont load

I tried downloading some new browers and still having issues.  Cant they get their act together????  Anyone find a solution or go around??


emptygirl77 wrote:

again. i just get the little blue circle. I have already switched all my emails to go to yahoo. Mainly cause this is a weekly thing now.

*Bonus i love how the "email me when some one replies" is auto checked   lol 

perhaps before the end of the week this can be fixed? 

 


 

Regular Contributor
MamaB8385
Posts: 28
Registered: ‎07-14-2012

Re: email wont load

Why is this marked as solved? It most definitely is not!

Regular Contributor
emptygirl77
Posts: 25
Registered: ‎06-25-2006

Re: email wont load

I marked it solved after i transfered all my need to have email to Yahoo. Comcast isn't interested in fixing this problem. Even though it is an ongoing problem , they seem to be more interested in rearranging the homepage (cause we all know what a big help that was) and pushing new products and services that most likely will not work either. They do not seem to be interested in fixing existing problems , just creating new ones . I gave up and decided to use a FREE email service that works with out fail. 

New Visitor
keelyhurst
Posts: 2
Registered: ‎12-04-2012

Re: email wont load

This is REDICULOUS!  Why should we be having a problem with email loading when we pay so much for your services?  Why should we have to go to a "lite" version of hte program just so we can read our own email that we pay a lot of money for. It's not like you are giving us email for free like Yahoo or other free online email services.

 

FIX THE PROBLEM!  DONT TELL US TO REARRANGE OUR PROGRAMS TO FIT YOUR GLITCHES IN YOUR PROGRAMS!  THIS IS ABSOLUTELY REDICULOUS!!!

New Visitor
keelyhurst
Posts: 2
Registered: ‎12-04-2012

Re: email wont load

Once again.. I am not the only person getting the blue circle instead of my email... I PAY FOR THIS SERVICE... I SHOULD NOT HAVE THESE PROBLEMS! 

New Visitor
conroy5531
Posts: 1
Registered: ‎04-20-2013

Re: email wont load

Wroekd two days ago--what happened?

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: email wont load


keelyhurst wrote:

Once again.. I am not the only person getting the blue circle instead of my email... I PAY FOR THIS SERVICE... I SHOULD NOT HAVE THESE PROBLEMS! 


 

Did you read, and try the suggestions in the first post in THIS thread?

 

Clickable link:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-open-Email/td-p/1578483

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: email wont load


conroy5531 wrote:

Wroekd two days ago--what happened?


Did you read, and try the suggestions in the first post in THIS thread?

 

Clickable link:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-open-Email/td-p/1578483

 

CC

 





 


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 1
Registered: ‎02-10-2009

Re: email wont load

email will not load. I need help please.

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: email wont load

Please read the FIRST post in this thread and do all that is suggested.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-open-Email/td-p/1578483

If nothing changes, pst back with the following information please:

Which browser/ version are you using?

Which version of XfinityConnect, full or lite?

To check: Open XfinityConnect, click on Preferences in the Preview window. Now click on the General tab. A window opens showing which version you are using.


Have you tried a different browser?

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
carolynzaremba
Posts: 1
Registered: ‎06-03-2014

Re: email wont load

[ Edited ]

I am having the same problem as the others, with the little circle thingy going round and round and not loading my email.  I use my email for work! I MUST have access to it! What is going on? It worked perfectly well as of last night and all of  sudden today the email won't load. I can't even alert my people to send to another email address because I can't reach them!!

Email Expert
Latoque
Posts: 6,347
Registered: ‎06-10-2006

Re: email wont load


carolynzaremba wrote:

I am having the same problem as the others, with the little circle thingy going round and round and not loading my email.  I use my email for work! I MUST have access to it! What is going on? It worked perfectly well as of last night and all of  sudden today the email won't load. I can't even alert my people to send to another email address because I can't reach them!!



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". If you are having the problem in Chrome, try resetting it to it's defaults.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Regular Contributor
emptygirl77
Posts: 25
Registered: ‎06-25-2006

Re: email wont load

I marked it solved after i transfered all my need to have email to Yahoo (ones I need for work and business). Comcast isn't interested in fixing this problem. Even though it is an ongoing problem , they seem to be more interested in rearranging the homepage (cause we all know what a big help that was) and pushing new products and services that most likely will not work either. They do not seem to be interested in fixing existing problems , just creating new ones . I gave up and decided to use a FREE email service that works with out fail.