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New Visitor
rbuckridge
Posts: 3
Registered: ‎06-30-2012

When do you think the email will be working again?

New Visitor
rbuckridge
Posts: 3
Registered: ‎06-30-2012

Re: Internet Explorer keeps crashing

I'm in the same boat. Comcast email is garbage and Comcast is no help.

New Visitor
rbuckridge
Posts: 3
Registered: ‎06-30-2012

Can you please fix the email so it works.

I can not go to the email page. Can you please fix the email.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

Comcast is aware of the issues with XfinityConnect and is working on fixes.  They will post when any fixes are made.

If you start a new Thread with the exact issue you are having, we can try to offer suggestions you can try.

 

For example, if you are currently using thevFull version of XC, switch to the Lite version under Preferences>General.  You should also be able to access email using the very basic m.comcast.net site.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
SOOL
Posts: 5
Registered: ‎08-27-2012

Re: Can you please fix the email so it works.

I can not reply to emails or create new emails.  I use Windows XP, Xfinity Connect as my mail client and use no other, and Explorer 8.  Preferences does not tell me if it is full or lite.  This problem has happened numerous times this year and I can see why people are leaving Comcast and going to other vendors.  Every time I have reported this I am told that it is Comcast's problem and then someone changes my password.  DO NOT CHANGE MY PASSWORD PLEASE FIX THIS FOR ONCE AND FOR ALL.  wE ARE PAYING TOO MUCH FOR A SERVICE WE ARE NOT GETTING AND BY THE WAY IT IS ILEGAL TO CHARGE FOR  A SERVICE YOU DO NOT PROVIDE.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

To see which version you are using of XfinityConnect you must open XC, then click on Preferences, and then the General tab or icon.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

Is there any status regarding how much longer a fix may take to get Comcast email working again??  In the meantime I have forwarded my msgs to a yahoo address.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

[ Edited ]

No, when there is a fix in place the Comcast Team will post in the Forums.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
SOOL
Posts: 5
Registered: ‎08-27-2012

Re: Can you please fix the email so it works.

Problem fixed.  Thank you.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.


SOOL wrote:

Problem fixed.  Thank you.


It would be helpful to all if you would post what fixed it for you?  OR- if it fixed itself?  Thank you.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

Just to be clear, the problem is not fixed.  Using XFINITY Connect, I sent a test email to my comcast address on XFINITY Connect and Yahoo.  The message was received in my Yahoo inbox but nothing has been received in XF Connect.  I looked at the source in the Sent folder -- is the following bold text accurate? 

 

"MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_1250634_505460436.1346271894829"
X-Originating-IP: [::ffff:69.141.165.15]
X-Mailer: Zimbra 6.0.13_GA_2944 (ZimbraWebClient - [unknown] (Win)/6.0.13_GA_2944)

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

Post the entire full header of the message you sent.  Right click on the message and choose "View Source'  It will bring up the full header ina separate window. Copy/paste the full header in your reply.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

[ Edited ]

Here it is --

 

"

Date: Wed, 29 Aug 2012 20:24:54 +0000 (UTC)
Message-ID: <1975723967.1250635.1346271894829.JavaMail.root@sz0089a.westchester.pa.mail.comcast.net>
Subject: Test 2
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_1250634_505460436.1346271894829"
X-Originating-IP: [::ffff:69.141.165.15]
X-Mailer: Zimbra 6.0.13_GA_2944 (ZimbraWebClient - [unknown] (Win)/6.0.13_GA_2944)

------=_Part_1250634_505460436.1346271894829
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit

Testing whether Comcast email is working 





------=_Part_1250634_505460436.1346271894829
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 7bit

<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Testing whether Comcast email is working<BR><BR>
<DIV><SPAN name="x"></SPAN>Sincere Blessings<BR>txxxxxxxxer<SPAN name="x"></SPAN><BR></DIV><BR></div></body></html>
-----=_Part_1250634_505460436.1346271894829--
Service Expert
Queen-Evie
Posts: 14,021
Registered: ‎02-04-2004

Re: Can you please fix the email so it works.

Gwynne, please click on Options in your post above. Choose Edit Reply.

 

Delete the headers. Repost without full email address. xxx out the part before @comcast.net and @yahoo.com



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

OOPS!  My bad! I am very sorry, but I forgot to tell you to REMOVE the beginning portion of all email addresses from the header.  To do:  Open your post, click on Options on the right side of that post, and choose Edit Reply.  A window will ppen showing you that full header,  remove everything in front of the domain name please.

 

Eg:  XXX@domainname.com



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

Done.

 

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

Thanks.  I have asked the Administrator to have someone from Xfinityconnect read your posts and the full header.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

Great, thanks

Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

Any resolution or update of any kind?  The only way I can get any email is by forwarding my email to Yahoo.

Email Expert
CCCarole
Posts: 28,871
Registered: ‎05-21-2006

Re: Can you please fix the email so it works.

No updates from Comcast yet.

 

What all have you tried so far?

 

Try a different browser

Switch to the Lite version if using the Full version

Reset your browser to the default settings. ( save Favories/Bookmarks first)

 

Try using the very basics.comcast.net to access your email

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 9
Registered: ‎05-29-2008

Re: Can you please fix the email so it works.

I have tried the lite version - no change.  As far as using a different browser  -- I use IE9 / Vista.  I have had no previous email issues - period since this past Monday (8/27/12).  And I am a LONG TIME customer. 

 

Why would I need to change my browser to Chrome or any other browser if no system changes have been made on my part and I have had no previous issues???. 

Contributor
Posts: 7
Registered: ‎03-27-2008

Re: Can you please fix the email so it works.

I am having the same problem with Comcast.  Can see my emails, can't open them unless I hit the home button in email, then I can read that one email.  Have to do this to read every email.  Doesn't matter if you use Chrome, Foxfire, etc.  The problem is with Comcast.  Wish they would get the problem fixed.  Even have to open email in a new window which I won't complain about as long as I can read my emails.