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New Visitor
1Kemails
Posts: 1
Registered: ‎04-08-2012

emails in duplicate & triplicate, and occasionally, the same email 15 times!

 

Answering your questions:

I do not use Xfinity.

It's Outlook Express.

Internet Explorer 8. No clearing of cache but am doing that now. (desktop is ancient, very S-L--O---W)

It's XP.

Issue:  I'd like to stop receiving emails in duplicate & triplicate. (This has gone on for quite some time.)

I hope someone (like CCCarole) can help me by making this stop happening.

 

 

 

 

 

 

Official Employee
ComcastAlex
Posts: 464
Registered: ‎01-03-2012

Re: emails in duplicate & triplicate, and occasionally, the same email 15 times!

 Is the issue still occuring?  Are these emails you'd like to receive or are they spam?  Spammers sometimes create messages that look pretty similar, but they're not.  Another way to check would be to login to the Xfinity Connect webmail site and use that to see how many instances of the messages are there before you use your Outlook Express.

Email Expert
CCCarole
Posts: 28,879
Registered: ‎05-21-2006

Re: emails in duplicate & triplicate, and occasionally, the same email 15 times!

Have you checked to make sure that XfinityConnect is not set to forward email?  To check:

 

In XfinityConnect, click on Preferences, then click onj EMAIL on the left side.  A window will open:  Go down to the blue link titlede 'Auto Forward' and click on it.  See if there are any addresses set up for forwarding.  If they are, remove them, and click on OK.

 

Also do check your Settings in Outlook Express too.  Do you have OE set up under the Advanced tab to 'Leave a copy of messages on the server'?  (Comcast XC Inbox) when downloading to OE?

 

NOTE:  The bad news is also that Microsoft is no longer supporting Outlook Express.  That means no more updates, security updates,etc.  It is time to switch to a new email client.  I would recommend setting up and configuring Windows Live Mail.    Do read the information in this link:

 http://download.cnet.com/Windows-Live-Mail/3000-2367_4-98282.html

 

You can download WLM from there too.

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.