New Visitor
Posts: 1
Registered: ‎11-06-2011

high speed internet connection for laptop. is the registered name on an account in my household who has a laptop connected by a router to the internet.  She can connect to the internet, but when she tries to connect to her e-mail, a statement comes up that says, "access requires Comcast high speed internet."  This has happened several times.  What is causing that?

Official Employee
Posts: 609
Registered: ‎08-19-2011

Re: high speed internet connection for laptop.

There is probably an error on the account somewhere.  You should be able to fix the issue by calling 800-COMCAST.  If not let me know.


Also, please edit your post and remove the email address :smileyhappy: