08-29-2012 05:34 AM
This is probably a message to comcast more than anyone else although if someone has a solution I would like to hear it. After a recent divorce, my email address, which remained attached to my ex-wife's account, was inadvertantly deleted from her account and suddenly I stopped getting emails. This is a long standing address with hundresds of contacts for bill paying, business and friends. I contacted comcast and their security people have said I cannot recreate the same email address for 90 days (one person said 30 days, another 90) One gentleman initially said they could take it out of the 30 day quarantine and make it available. He took my phone number and said someone would call. That call hasnt happened yet. I called the security department again and got a woman who was adamant in saying they could not take it out of the 90 day quarantine and there way to work around that.
Some points: I was never told by comcast that I had to transfer my email address to my new account; losing that email address has created a hardship since it is a long standing address connected to my farming business; Comcast must have the technological savy to take the address out of hiatus status and allow me to recreate it; Comcast should develop protocol for dealing with account breakups so that things like this dont happen
Personal service should mean working with the customer to solve unique or individual problems like this
08-29-2012 09:02 AM - edited 08-29-2012 09:05 AM
Just so you have the correct facts, deleted email names are held for 90 days before being released back into the available name pool.
They can reassign the email address to you.
You said you talked to someone in Security. Did you try using the EMAIL option instead?
Use Trouble with your service option>>Internet and email.
All you need to say is it was accidentally deleted. You don't need to go into details. Don't mention the divorce.
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