08-11-2012 09:58 PM
hi, i put a new router in today (cisco ea2700). internet connection is fine, but outlook is having trouble getting comcast mail. i can log in from the web.
the error is server name cannot be found
and on the test page - cannout logon to outgoing mail server.
hopefully this is something easy i'm missing. i haven't changed any outlook settings and was picking up mail this morning before i went to get the router
08-12-2012 09:31 AM
- the exact Outlook error message
- the outgoing (sending) server name (should be smtp.comcast.net)
- the outgoing (sending) port number
- whether authentication is enabled
- whether SSL is enabled
- a traceroute (or tracert) to smtp.comcast.net
08-12-2012 04:21 PM
i would love to give you that info, but i've been altering those settings based on forum replies and various help forums, and i don't remember what it was in the first place. as people have pointed out, since i was using outlook 2003, and it's 2012, i could upgrade. that is the plan now.
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