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New Visitor
Posts: 1
Registered: ‎09-04-2008

trash folder

i have over 3000 "Trash" emails and cannot "select all" to delete them. I use comcast, use a verizon smart phone and have to delete all that junk one at a time. any work-arounds?

Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: trash folder

Are you using the FULL version of XfinityConnect?

 

You can either go to the Trash Folder, open it and then place a checkmark here in the box, then click on the Delete icon

   Trash.JPG

 

OR you can right click on the Trash Folder and choose empty Trash Folder.



Need Email Help? Please post the following information in your post.
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Details of the problem you are having.




Email Expert
Latoque
Posts: 6,030
Registered: ‎06-10-2006

Re: trash folder

[ Edited ]

In addition to what Carole said, you might want to go into your Comcast email Preferences and check the deletion schedule.  Trash and Spam have a 30 day maximum retention, which is the default.  You can set it to keep messages for 1, 3, 7, or 30 days.  That should keep you from getting such a huge stack of trash mails in the first place.

 

On my iPhone, I have a way to delete deleted messages after one day, one week or one month.  I presume your Verizon phone has something similar you can adjust?

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