E-Mail and Xfinity Connect Help

[tommythundersto]

I am trying to autofoward my comcast email to my gmail account.  My comcast email is already sent to the Outlook on my computer at home, but I want it to be sent to my gmail now so i can access it while off at college.  When I follow the steps that xfinity says (preferences>email>fowarding) I always get a messege that says:

Server Error

404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

I would like help to know what is wrong and how to fid it.

[CCCarole]

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tommythundersto wrote:

I am trying to autofoward my comcast email to my gmail account.  My comcast email is already sent to the Outlook on my computer at home, but I want it to be sent to my gmail now so i can access it while off at college.  When I follow the steps that xfinity says (preferences>email>fowarding) I always get a messege that says:

Server Error

404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

I would like help to know what is wrong and how to fid it.

---

Do you maybe have Outlook set up to Remove the messages from the Xfinity Inbox after downloading to Outlook?  Check the Advanced settings in Outlook.  Post back please. 

[tommythundersto]

I don't think so, usuaally the emails sent to comcast end up on Outlook.  Occasionally they will show up both on Outlook and online when I log into comcast.

I checked the advanced settings and all I could find was that I could add/remove an account.  nothing much else, I only have outlook 2007

[CCCarole]

Here are all the recommended settings for Outlook 2007

Outlook 2007

1. choose      Tools
2. choose      Account Settings
3. choose      the Email tab
4. click      on your Comcast account to highlight it
5. choose      Change
6. enter      Your Name (whatever you want to appear on your messages)
7. enter      E-mail Address (your full Comcast email address)
8. choose      POP3 as the Account Type
9. Incoming      mail server is mail.comcast.net
10. Outgoing      mail server is smtp.comcast.net
11. enter      User Name (your Comcast user ID, the part before "@comcast.net"      in your email address)
12. enter      Password
13. check      "Remember password"
14. make      sure “Logon using Secure Password Authentication (SPA)” is NOT      checked
15. choose      More Settings
16. go      to the Outgoing Server tab
17. check      “My outgoing server (SMTP) requires authentication”
18. choose      “Use same settings as my incoming mail server”
19. go to the Advanced tab

OPTIONAL: choose SSL encryption for both incoming and outgoing servers only IF using Port 995 for Incoming and Port 465 for outgoing.

20. Change      port number to 110 for incoming, 587 for outgoing. 

(Alternate Ports:  POP3 (Incoming Port 995 with SSL ON, and  465 with SSL ON)

21. bump      up the Server Timeouts slider to the high end
22. Click      OK, Next, Finish

[Barmar]

Why are you giving him the Comcast settings for Comcast? He's having the problem when he tries to forwarding his mail, not when he tries to download it to Outlook.

However, this raises the question: why do you need to forward the mail just because you're going to college? Aren't you going to bring your computer to college? You can access your Comcast mail from there exactly as you do now, you don't need to switch to gmail.

Regarding the problem you're having setting up forwarding, exactly when do this happen? When you click on "Forwarding", it should expand into a box that says:

Email Forwarding allows you to automatically send all of your incoming email messages to a different email address. Visit Comcast Customer Central to update email forwarding preference.

Do you see this? If not, do you have Javascript disabled on your browser? The preferences page uses Javascript to expand each of the preferences into the details that you can edit.

[CCCarole]

Barmar,

He said that he couldn't find the Advanced settings for Outlook 2007- That is why I posted them. So he can find them!

[turt]

I am having the same problem. It has nothing to do with Outlook. The page just isn't there. Must be a bad URL.

[BruceW]

You can set up forwarding on the Account Managment Users & Settings page: https://customer.comcast.com/Secure/Users.aspx

[Italy2006]

When I try to forward my email under "User and Preferences", the only choices I get are:

Change password or secret question |   Edit personal information  

There is no feature to forward email.

When I got to the "Check email" option, there is a feature called "Features", then "Email". There is a post there that says you can auto forward. When I click on "Edit" for Forwarding, I get the message:

Email Forwarding allows you to automatically send all of your incoming email messages to a different email address. Visit My Accoutn to update email forwarding preference..

If you click on the My Account hyperlink, it takes me back to where I started, which only gives me the options to change password or secret question/Edit personal information.

We need it because we cannot get our Comcast email to work in Outlook on our Mac, so we want to forward to a gmail account that does work.

Appreciate any suggestions.

[CCCarole]

Are you are signed in with The Primary Username and password?

Also clear your browser cache.

Post back please.

CC