Reply
Visitor
Posts: 2
Registered: ‎01-16-2010

zimlet email error cant read emails

i cant read my emails. can see them but when click on them i get an error message, zimlet comcast-search error?//

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: zimlet email error cant read emails

what browser and os are you using?

does this happen all the time or intermittently?

have you tried other computers?

Visitor
Posts: 2
Registered: ‎01-16-2010

Re: zimlet email error cant read emails

using explorer 9. been like this for 2weeks. says critical. an error occurred when initializing zimlet"comcast_search" please notify administrator.   wasnt searchin for anything just checking mail

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: zimlet email error cant read emails

Are you getting this error when you click on emails on the preview page?  Can you click on the email tab? Or does it happen no matter what you try?  Would you be able to provide a screenshot? -> make sure you black out any email addresses if they show up in that screenshot.

Regular Visitor
Posts: 3
Registered: ‎07-19-2009

Re: zimlet email error cant read emails

Did anyone ever get the zmalet "comcast_Search" error fixed?? If so how can I get mine fixed?

 

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: zimlet email error cant read emails

We are still working on a fix for this issue.  Unfortunately IE9 was released and caused problem with the Zimbra code, which is what the Xfinity Connect runs on.  The temporary work around now is the either roll back to IE8 or install another browser like Firefox or Safari.

Regular Visitor
Posts: 3
Registered: ‎07-19-2009

Re: zimlet email error cant read emails

Sirs;Will I be compensated for having to go out & buy firefox?

Email Expert
JR071702
Posts: 6,888
Registered: ‎03-10-2004

Re: zimlet email error cant read emails


rlucas3361 wrote:

Sirs;Will I be compensated for having to go out & buy firefox?


Firefox is a free download at http://www.mozilla.org/en-US/firefox/fx/

 

JR

New Visitor
Posts: 1
Registered: ‎03-17-2009

Re: zimlet email error cant read emails

I have the same problem, and wondering how to fix it.

Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: zimlet email error cant read emails

Did you read the post that a Moderator made on 8/29?  Here it is:

 

We are still working on a fix for this issue.  Unfortunately IE9 was released and caused problem with the Zimbra code, which is what the Xfinity Connect runs on.  The temporary work around now is the either roll back to IE8 or install another browser like Firefox or Safari.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
feliciatraylor
Posts: 2
Registered: ‎09-07-2011

Re: zimlet email error cant read emails

I am having the exact same problem. I have spent the last few hours trying to figure out what is going on. I cannot open and read any emails and I get the error message. Will this be fixed soon. I have a very important email that I need to open and respond to A.S.A.P.

Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: zimlet email error cant read emails

If you are using Internet Explorer  Ver. 9:

The temporary work around now is to either roll back to IE8 or install another browser like Firefox or Safari.

 

Firefox download link



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 2
Registered: ‎01-22-2010

Re: zimlet email error cant read emails

I only use Firefox, and have never loaded IE once on this computer.

I get the same error.

 

Fix it, Comcast..it is your end.

New Visitor
fellowshiptrans
Posts: 1
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

Re: zimlet email error cant read emails

Contributor
1bigdan
Posts: 5
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

neither can comcast or they would fix the thing.

Contributor
1bigdan
Posts: 5
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

Im in the same boat. Tryed all the other stuff and I'm not having much luck.

New Visitor
dtowndori
Posts: 3
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

I am using IE8 and still getting this error.  It is very frustrating.  What is the work around what is the eta on the permanent fix.

New Visitor
Leeja1
Posts: 2
Registered: ‎05-18-2010

Re: zimlet email error cant read emails

Moving to another browser won't help, guys. I have been running Firefox for years and I can't get to my emails either. I also can't get to Xfinity movies, and visits to other websites have problems like tiling, photos not downloading, and pure text instead of html. This has been going on for three days. I've been able to get email back--but, the look of the page is a throwback to an earlier version of email.titled Xfinity Connect Life. I had a Comcast tech tell me it was my computer. This, after I told her my husband has the same problem on his computer and he runs IE8. Comcast has done something really bad and if they don't fix it soon, I will be going to another server.
Regular Visitor
Posts: 3
Registered: ‎07-19-2009

Re: zimlet email error cant read emails

Thanks, I went to fire fox, installed and kept going..

Thanks for your response , but I'll keep what I've got now.

Have a good day!!!

New Visitor
glorsal
Posts: 2
Registered: ‎09-16-2011

Re: zimlet email error cant read emails

I keep getting the critical message zimlet"comcast-search" and i am receiving my e-mail but I can't open it. I called tech support for comcast and the guy said it was my computer. I then called my computer guy and he said my computer is fine and zimlet it comcast. PLEASE HELP

New Visitor
Posts: 3
Registered: ‎11-05-2009

Re: zimlet email error cant read emails

I am having the same problem - however if i click on the message and then press forward the original message appears in a new message to be sent and i can read it.  not sure how long that will work but this is the worse ever - really sucks and yes i will have to most likely abandon this email and go to hotmail. 

 

 

Regular Visitor
paulywog
Posts: 3
Registered: ‎12-09-2008

Re: zimlet email error can't read emails

I have the Same Problem with the Zimlet Error. But it is not only on the IE-9 but comes up on my IE-8 two.

Tried getting Comcast to Help but that was a Joke. No help at all. Was on line twice for more then an hour each time.

New Visitor
Posts: 3
Registered: ‎11-05-2009

Re: zimlet email error can't read emails

They act like they never heard of it before - oh well let me see - try something I've already done - they are clueless and Im sure lying about the fact they didn't know there was a problem.  Keep in touch if you resolve the situation.  I may need to abort this email and sign up elsewhere - everyone should comcast has us all where they want us and could care less.

thanks for responding

 

Visitor
backstep
Posts: 1
Registered: ‎09-18-2011

Re: zimlet email error cant read emails

I found that if you click the ok button in the error box, I can read the e-mail.

 

New Visitor
dtowndori
Posts: 3
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

If you click on reply or forward you can read the e-mail and even reply or forward however you cannot read attachements.  I have to send all attachments to another e-mail address to read them

 

Where is the comcast help which is supposted to be reading these blogs?  They need to fix this soon or I am going to another e-mail and service provider.  I only use comcast for internet, have already done away with them for tv!  I will find another provider who is easier to work with.

Contributor
1bigdan
Posts: 5
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

When are u guys going to get this thing fixed?  This has been going on far to long. If u can't make the upgrade work then roll us back to where we were.

Contributor
michigansk8er
Posts: 9
Registered: ‎09-19-2011

Re: zimlet email error cant read emails

This morning you guys told me to upgrade to IE9 to fix the problem.    That sure helped, not!    I rolled back to IE8, but still have the problem.     Please fix this.   I need my email.     I don't need to waste time being told to call Microsoft, because it's their problem, or that it must be a hardware problem.    It's not!   

Regular Visitor
paulywog
Posts: 3
Registered: ‎12-09-2008

Re: zimlet email error cant read emails

So fare the Error is only on my Desk Top PC. Not sure what the problem is but it had to be a update or something that I had down loaded from Comcast or microsoft. Thats the only thing that I can think of. Tryed reloading IE but no luck. Hope some one can come up with a FIX,

Service Expert
Queen-Evie
Posts: 13,938
Registered: ‎02-04-2004

Re: zimlet email error cant read emails

Try one of these work-arounds until the problem is resolved.

 

mail2web is very bare bones. All you will be able to do is view your inbox and compose/send. You will not have access to your address book or your folders.

 

http://mail2web.com/

 

http://m.comcast.net/m/ is the mobile portal for email. You will have access to your address book and folders.

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Contributor
michigansk8er
Posts: 9
Registered: ‎09-19-2011

Re: zimlet email error cant read emails

I think mine might have been an update too, but I deleted all of the updates from yesterday.    Didn't fix it either.   

Contributor
michigansk8er
Posts: 9
Registered: ‎09-19-2011

Re: zimlet email error cant read emails

Well, I guess that's a temporary help, but hope you guys get this thing fixed soon.   

Contributor
1bigdan
Posts: 5
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

When are u guys going to have a patch to fix this thing? 

Regular Visitor
paulywog
Posts: 3
Registered: ‎12-09-2008

Re: zimlet email error cant read emails

Well I think I found the Problem. Went to Mircosoft At Home, Microsoft PC Diagnostics, Clicked on Internet Exsporer Icon, Run fire wall Diagnostic and Fix. Hope it helps you seems to work on mine.

Contributor
michigansk8er
Posts: 9
Registered: ‎09-19-2011

Re: zimlet email error cant read emails

Tried it, but it didn't work for me.   I guess I need a break from this.   

New Visitor
Posts: 2
Registered: ‎09-08-2009

Re: zimlet email error cant read emails

 

I'm on a MAC and about mid-September I noticed intermittant problems with accessing my email and the way my account functioned. It eventually progressed to the point where I could not longer access any links that had anything to do with my account (log in, preferences, etc.) I kept getting an error message saying the font was too big, or it couldn't access the server, etc. 

I hadn't changed anything on my end, and my internet and other devices were working just fine. 

 



After about TWO HOURS with customer service reps who did their best to fix the problem, I decided to take matters into my own hand and this is what I did.

 

I went through Safari "Preferences" and reset the size of text that it would allow to "9". I then changed my preference to Xfinity Lite, because the first font change finally allowed me to log in and access my account!

 

 

New Visitor
Posts: 2
Registered: ‎09-08-2009

Re: zimlet email error cant read emails

Pretending this problem doesn't exist doesn't help consumers.

 

Comcast should have posted this information right out there, stating that the upgrades they've made might have messed up some users, and here's an easy way to fix it.

 

 

 

Email Expert
Latoque
Posts: 5,803
Registered: ‎06-10-2006

Re: zimlet email error cant read emails

I don't understand why everyone isn't having these problems if it's a Comcast issue.  I have a Windows 7 laptop with IE 9 on it and all the Comcast stuff, including the webmail works just as it should.  No error messages.

 

Go figure.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
New Visitor
Posts: 3
Registered: ‎11-05-2009

Re: zimlet email error cant read emails

Your just lucky or it hasn't hit you yet - don't know but we do have the problem and it is rediculous that comcast continues to act like they have never heard of it before - when they have been getting lots of calls on the matter.

New Visitor
feliciatraylor
Posts: 2
Registered: ‎09-07-2011

Re: zimlet email error cant read emails

I downloaded Firefox and so far that has worked.

Contributor
1bigdan
Posts: 5
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

I down loaded FireFox as well and now I can use my email.... but we still need to get this thing fixed.  I don't like firefox and don't need two OS.

New Visitor
glorsal
Posts: 2
Registered: ‎09-16-2011

Re: zimlet email error cant read emails

I have the same problem and when I called Comcast the tech said it was my computer!!  I then call my tech guy and he said that it was a comcast thing. My computer is working just fine and I can access my e-mail through Yahoo which I just set up. I really don't think that the person I talked to knew what was going on and talk about rude he was!!!

New Visitor
Posts: 1
Registered: ‎12-03-2009

Re: zimlet email error cant read emails

I've been having the same problem for about a week,  then this weekend email was fine no error message, Monday evening and error message is backi?????

New Visitor
dtowndori
Posts: 3
Registered: ‎09-13-2011

Re: zimlet email error cant read emails

For a day or two you guys seem to have this fixed.  Now it is worse than ever.  I had a work around where I could see the e-mail if I reply or forward.  But now I can't attach any documents to send.

 

I am done!  You guys are one of the most expesive internet providers and yet you can't get this fixed.  I didn't want to have to change my e-mail address on everything but I am moving to another internet provider!

Networking Expert
Baric
Posts: 24,238
Registered: ‎07-28-2003

Re: zimlet email error cant read emails

Folks, do yourselves a huge favor and stop using the Xfinity Connect site.  There is no rule that says you have to use it to read or send your Comcast email.  Yes, it's shoddy that it has so many problems, but you don't have to use it.  Use your own email client like Outlook, Thunderbird, Mac Mail, or whatever client you like.

 

I would guess that the vast majority of experienced computer users use a full email client and not a web-based interface like Xfinity Connect.  Remember that Xfinity Connect and sites like it are only ONE way of using your email account, but you are by no means REQUIRED to use it.  Your Comcast email account works just fine in other clients.  I myself use Mac Mail on my MacBook Pro, Outlook on my Win7 desktop, and the Mail app on my iPad and iPhone.  All talk to my Comcast email account, I can send and receive and I never have to touch Xfinity Connect.

New Visitor
Posts: 1
Registered: ‎06-30-2009

Re: zimlet email error cant read emails

yes I tried other computers do not have problems with other computer.

 

New Visitor
lilgranny1012
Posts: 2
Registered: ‎10-16-2011

Re: zimlet email error cant read emails

zimlet will not let me read e-mails. I would like this error corrected.

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: zimlet email error cant read emails

 - what is the entire zimlet error message that you get?  What internet browser are you using (internet exploror / safari / firefox)?

Contributor
Kohavi
Posts: 5
Registered: ‎10-27-2011

Re: zimlet email error cant read emails

WIndows 7, IE 8

 

Full Error Message:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.1; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322; MS-RTC LM 8)
Timestamp: Thu, 27 Oct 2011 18:43:30 UTC


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/mail?app=mail


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/mail?app=mail


Message: 'ZmMsgController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmMsgController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmComposeController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmMsgController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmComposeController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmComposeController' is undefined
Line: 21535
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_2_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709


Message: 'ZmZimletMgr' is undefined
Line: 20771
Char: 1
Code: 0
URI: http://sz0113.wc.mail.comcast.net/zimbra/js/Startup1_1_all.js.zgz?v=110527090709

 

Contributor
Posts: 5
Registered: ‎04-02-2009

Re: zimlet email error cant read emails

Has anyone found a fix for this problem yet? I have been experiencing these same problems for almost 3 weeks now. Comcast has been to my home and claims it is not their problem, but from what I am reading here....I don't see who else could be to blame?I have a computer tech coming wed. to look at it for $75.00 an hour. Should I be charging this back to ComCast?

Getting very frustrated and need a fix!!!

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: zimlet email error cant read emails

Did you clear cache cookies and temporary internet files?  Also, if that doesn't work, some users have been able to fix this issue with a full browser reset (first back up your favorites and bookmarks).