E-Mail and Xfinity Connect Help

[zimletfree]

I too experienced the zimlet critical error and was unable to add attachments to amy of my emails.  Called comcast and they talked me through a very simple solution that solved the problem immediately.  Go to Control Panel, select Internet Options, select the Advance Tab, then select Reset button at the bottom to reset Internet Explorer.  Problem solved (at least for me).  Good luck!

[taurus51]

Thanks. worked for me too

[mstewart_9]

And that also works for me!  THANKS

[kkhscubagolf]

Thank you so much.  I was about to take it to the Geek Squad.  This was an easy solution. 

[Falconator]

Thanks!  This worked for me also.  It saved me a drive to the Computer Wizard we use.  I....feel so...GEEKY! LOL

[patrob62]

Yes I get these messages all the time?? wonder what they meqan? I'm a little tired of getting them anyway.

[jbroderick1]

Well you can google the message and then just read above posts and hopefully fix it so you won get them all the time.

[bbuckbee]

I keep receiving this 'error' message' also, what the heck is going on? I can't seem to add photos to emails anymore! I might switch from comcast, this is driving me nuts!

[jbroderick1]

OK Did you read any of the posts above yours? Did you call Comcast? Did you supply any info as sugested to give an idea so someone might help? Just guessing but NO NO and oh ya NO.. There are answers to your problem in the postings and some actually work very  without tearing down your system..J/K about tearing it down. Help has been provided by CC and many others. Good luck wth the reading and let us know how is goes...

[LittleThunder]

try to reinstall  "internet explorer"  for your windows. I had the same problem. I reinstalled intenet explorer. It resolved the problem.

[46689]

yes I am getting rid of comcast

[jbroderick1]

Like the commercial says they understand you have to get out there... Good luck on your quest.

[ronaldls]

Go to control panel and look for "I want this" APP. program or update and uninstall.

[avara]

Thank you for the info. It fixed mine as well!!

[nittany1968]

I cannot find "I want this" on the control panel

[rickyd4341]

yes i have, everytime i open my e-mail, have sent error report everytime to.

[nittany1968]

I have followed every direction in this forum and still cannot open any emails delivered to my inbox. is there another solution? any input is appreciated.

[snsabina]

Check my post of 6/25/2007 I have posted the solution to your problem.  You need to go to internet options, clear all temp files, cookies and history, then go to the advanced tab and reset your browser, this corrects your problem with emails

[rickyd4341]

do that every time i'm on line and i'm stii getting the error messsage.

[nittany1968]

same thing here. i'm convinced that xfinity is not capable of, or does not want to, working with ie9.

[rreader]

Yes it is a pain to get this error. No matter what I get this annoying message. Anybody know how to get rid of it?

[froggy0666]

GO TO  THE CONTROL PANEL , INTERNET OPTIONS , ADVANCE TAB AND RESET AND IT WORKED FOR ME  NO MORE ERROR MESSAGE WHEN TRYING TO JUST OPEN MY EMAILS ......THIS IS THE FIT PER COMCAST TECH SUPPORT .....WHEN I CALLED THEM FOR HELP

[nittany1968]

Froggy-did you restart your machine after the fix? I believe that you will continue to receive the error message until such a time that Xfinity becomes compatible with IE9.

[froggy0666]

nittany1968,  

Nope didnt have to restart computer but i haven't had any problems since i did what i descibe from above I haven't had that error message showing back up.     Plus I have been running IE9 since it came out and just resently started getting that error message within the last 2 to 3 weeks  and I have been running IE9 with comcast for over a year ,   so I really don't think it is a compatible with IE 9 issue

[blueberry_1]

cannot tell you what  a relief it was to find this, try it & it worked>>>>thanks

[biljohnsn]

I, too, am getting the same error message and want to know of anyone who might be able to provide an answer.

[biljohnsn]

Could this be part of the warning issued of what was to have happened Monday that would destroy many computers?

[CCCarole]

This issue with the zimlet search error has been going on for a number of months already. I don't see how it could be related.

[jmont1952]

just switch to firefox and it works fine.

[donpeter]

zimlet "comcast search"  needs fix

[CCCarole]

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donpeter wrote:

zimlet "comcast search"  needs fix

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Have you tried:

Clearing your browser cache?

Resetting your browser back to the default settings?

Try another browser?

Comcast is aware of this issue, but no permanent fix yet.

[bugs100]

This happens everytime I access my email - the "attach file" will not let me browse for files to attach

[ComcastAnthony]

There appears to be some conflict between IE add-ons and the zimlets.

For example the Add-on publisher "Amazing Apps / 215 Apps" Add-on Name "I Want This" will cause the error if the add-on is enabled.

I would recommend that you disable all add-ons in IE (Tools -> Manage Ad-ons, select each add-on and click disable), then RESTART IE to see if the error goes away.  If the error does go away then you can then do the following to determine which add-on is causing the problem.

1) enable one of the previously disabled add-ons (Tools -> Manage Ad-ons, select an add-on and click enable)

2) restart the browser

3) re-open the browser and goto comcast.net email to see if you get the error again

repeat steps 1-3 until you get the error again

once you get the error you will know that the last add-on enable was the one that caused the problem.

Please let us know if this helps.

[ComcastAnthony]

There appears to be some conflict between IE add-ons and the zimlets.

For example the Add-on publisher "Amazing Apps / 215 Apps" Add-on Name "I Want This" will cause the error if the add-on is enabled.

I would recommend that you disable all add-ons in IE (Tools -> Manage Ad-ons, select each add-on and click disable), then RESTART IE to see if the error goes away.  If the error does go away then you can then do the following to determine which add-on is causing the problem.

1) enable one of the previously disabled add-ons (Tools -> Manage Ad-ons, select an add-on and click enable)

2) restart the browser

3) re-open the browser and goto comcast.net email to see if you get the error again

repeat steps 1-3 until you get the error again

once you get the error you will know that the last add-on enable was the one that caused the problem.

Please let us know if this helps.

[Bigfrost]

Having the same issue.  Ever since the zimlet "comcast_search" error started, I can no longer attach files to email. 

[CCCarole]

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Bigfrost wrote:

Having the same issue.  Ever since the zimlet "comcast_search" error started, I can no longer attach files to email. 

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Did you read the suggsestions made by Aorapal and did you try them?

Also try this:

Go to Control Panel, select Internet Options, select the Advance Tab, then select Reset button at the bottom to reset Internet Explorer. 

[Bigfrost]

I did do what Aeropal suggested and that didn't work; however, resetting explorer did the trick.  My attachment feature is now working and the error message is gone.  Thank you.

[CCCarole]

You are very welcome!  Glad it worked for you!

CC

[barryandleigh]

This worked for me too. Thanks

[zxs]

I am getting the same message. I cannot use attachments for e-mails but can open & read my mail. Comcast is no help at all. rebooted, refreshed, cleared cookies.....no help.

[CCCarole]

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zxs wrote:

I am getting the same message. I cannot use attachments for e-mails but can open & read my mail. Comcast is no help at all. rebooted, refreshed, cleared cookies.....no help.

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Did you reset your browser to the default settings under the Advanced tab in your browser?

[jact]

a big THANK YOU!

[deany2012]

Sorry, but I've tried it 3 times.  Did absolutely nothing.

[CCCarole]

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deany2012 wrote:

Sorry, but I've tried it 3 times.  Did absolutely nothing.

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Check your Private messages.  I replied to your PM.

CC

[bobbierae2]

I have been receiving that Zimlet mesg for the last few days everytime I go to my mailbox

[deany2012]

yes, I did reset the Advanced tab to default......three times, and nothing happened.  I am still not able to put attachments onto my email, and I am still receiving the Zimlet error every time I log onto and look at my email. The only thing I can think of is that I have a virus in my computer, because so many people are answering that resetting helped them.

[CCCarole]

Try the suggestions  made in Message # 133.

H ave you tried a different browser to test?

If you are concerned that y,ou picked up a virus, did you run a full virus scan of your PC?

[deany2012]

I too have contacted Comcast for the exact error.  They ran me through some "click this, click that", and after 15 minutes (of multiple pauses by the rep!), nothing was fixed.  Comcast says "I will call you back"........just like you out there,  NO PHONE CALL. Imagine that!  Comcast sucks, but unfortunately, there really isn't any other cable company to choose from (if you don't want satellite).  Well, at least I feel comfort in I have others out there to feel my "whoa's".  Thanks!

[deany2012]

Baric, nice of you to take your time and try to help us out here.  To answer your question, "Yes, the zimlet error does pop up every time I check my email".  As a matter of fact, it asks you if you want a report.  When you click 'yes', nothing happens.  My email is fine, except I cannot add attachments of any kind.  When I click onto the 'attachment' tab, nothing happens.  I, too, have cleared, clicked, restarted, retried and did every single response I've seen on this whole topic, but yet, nothing has worked.  Maybe I should call Comcast back. . . . . I have nothing to do for the next hour or so!  LOL

[JJeffers]

Outstanding.  2 calls to comcast and both times they didn't know or claimed they didn't know what the problem was.  This fix worked perfectly.  Thank you "zimletfree".  You Rock!

[donire]

Just want to thank you. It worked for me also. Thanks again.