12-13-2011 11:47 AM
I have been using the same Motorola SB5100 modem for close to 10 years. It works fine and I rarely lose my connection. It's not yet on the "end of life" list (whatever that means). Is there any reason for me to upgrade to a DOCSIS 3 modem before my SB5100 gets added to the EOL list?
12-13-2011 12:43 PM
You might see a slight improvement in speed if you upgrade, but probably nothing dramatic, perhaps not even noticeable. In your situation I would wait until the modem goes EOL. Comcast describes what "End of Life" means here: http://customer.comcast.com/Pages/FAQViewer.aspx?G
12-13-2011 01:02 PM
There are benefits to be had by using a D3 capable modem on an upgraded to D3 system such as increased connection reliability due to the multiple bonded channel redundancy and failover capability. There are also increased capacity/reduced congestion benefits which result in increased reliability of receiving one's provisioned speeds especially during times of peak usage/demand. Higher Powerboost assisted speeds have been noted as well. It's a win win for both the provider and the subscriber.
02-01-2012 03:30 PM
Are there any upgrades or firmware updates that can be done to a DOCSIS 2 modem (ie SB5101) that would help improve performance before going the route of upgrading to a D3 modem?
Thanks in advance.
02-01-2012 04:25 PM
If there were any newer firmware loads available they would be automatically pushed out. But F.Y.I., firmware upgrades to a DOCSIS 2 modem can not physically do what the multiple channel bonding of DOCSIS 3 does. The device's "hardware" as well as the firmware needs to support multiple bonded channels.
02-06-2012 12:39 PM
So if I am getting Blast service should I see improved performance with a DOC3 modem? Thx
Yes. They themselves recommend that a D3 capable modem is used for the "Blast" tier since the speeds have been increased to 25 Mbps down on upgraded to D3 systems.
02-06-2012 12:41 PM
So how do I request a D3 modem to replace my SB5100?
If you have their "Blast" or any faster tier of service, call in and request a DOCSIS 3 compatible modem.
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