12-12-2011 01:02 PM
Updated desktop doctor to easy solve - - - now I am getting "NTVDM CPU illegal instruction error" Can't seem to figure out how to revert back to previous settings, system restore gets stuck during shutdown. Any ideas
02-08-2012 06:58 PM
Does anyone know why I get the following when I try to sign into Easy Solve?
Error 401--Unauthorized From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.2 401 Unauthorized
The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.46) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header field (section 14.8). If the request already included Authorization credentials, then the 401 response indicates that authorization has been refused for those credentials. If the 401 response contains the same challenge as the prior response, and the user agent has already attempted authentication at least once, then the user SHOULD be presented the entity that was given in the response, since that entity MAY include relevant diagnostic information. HTTP access authentication is explained in section 11.
03-27-2012 10:43 AM
My advice is UNINSTALL EASY SOLVE.
I participated in the trial for Easy Solve and was not impressed. Stay away from it. It really doesn't do very much. And it doesn't diagnose any problems. All it does is run a scan and lists "problems" it finds.
If you don't subscribe to SIgnature Support all it will do is clear out your cache and tell you to fix things that really don't need to be fixed. You will be told there are things that need to be fixed in order to optiminze your system but no real details are given about WHY it needs to be fixed. Some of the things it wants to "fix" are Windows default settings, which probably have not caused you any problems and are ok to leave as is.
Example: "Set Critical Windows 7 Services" with no information on these services.
One thing I encountered was being told to clear the cache-AFTER I did an experiment. I cleared my cache. I then ran Easy Solve. I was told the just cleared cache needed to be deleted, so I did some searching and found a history item. When you sign in to Easy Solve it is added to the history. So even if you clear your cache, which includes history before running it, you will ALWAYS be told the cache needs to be cleared. This item is an EASY SOLVE ITEM that gets added to history.
It will want to "help" you if you are not connected to the internet. I also tested this "help".
The only way I could test it was by unplugging the wired connection my computer has to the router. My husband was using his computer in another room which is a wireless connection so I could not unplug the modem.
It told me to Check your Cables. I checked and gee whiz the cable was disconnected from the router, I plugged it back in. There was nothing that told me I was reconnected to the internet.
The next screen was Reset the Modem. There is no need to reset the modem if the problem was a simple of case of cables or power cord being disconnected or loose.
If you reset the modem and that doesn't work you are told to call Comcast.
After reading the latest post here I reinstalled Easy Solve. I wanted to see if anything had changed. It has not. It still drops items into history so it still tells me it needs to be deleted even though I cleared it before running Easy Solve. It still tells me critical items need to be fixed with no info on WHAT/WHY they should be fixed.
I have not tried the connection portion since the program has been released. That will have to be done when no one else is using his/her computer.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
05-25-2012 03:32 PM
I read this post and thread about "EasySolve" with great interest. I received an Email about it today and went in search to find out more about it but found nonsense instead of solid information about the so called “online tool.” I’m pleased that I’m not the only one who ferrets out the tripe and drills down to see what a computer utility is all about.
I think you did a good job of testing and reporting. Most people from the sound of the thread didn’t. Plunge ahead and hope for the best. Most people have a one size fits all computer and probable don’t know the difference.
As a VAR I look for various utilities that will help me and my clients with their computers. Most of the so called helpful clean your computer utilities are worthless at best as you found out. There are some out there that will do what they say they will do and do it effectively. These proprietary utilities leave a lot to be desired and if you don’t like them, try to get rid of them. The only reason these companies come up with these programs is to ward off the useless tech support calls. Yet, they don’t take into consideration the programs are fraught with configuration issues. As you pointed out, “the cache needs to be cleared.” How many times can you clear the cache before it’s squeaky clean?
Thank you for your excellent post. You did a wonderful job pointing out the pitfalls.
05-25-2012 04:28 PM
I will tell you a GREAT program I found and I have been using it for years.
It has NEVER deleted anything that I needed, and I usually run it about once a week.
It also has a start-up and BHO helper, which will minimize your resources if you
don't need to run these programs.
There is a trial version (limited functions) , and if you like it you may purchase the "full" functional version.
The program is called: Registry Clean Expert.
2 other useful and non damaging programs are Diskeeper by Cybermania and Webroot Cookie and Cache Washer.
If you use these at least once a month, you should have no problems.
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