General Hardware and Software

[Papa-router]

To whom it may concern: I requested online a router few weeks ago and I have not receive it. I called two times comcast customer support but I have told to use the online support feature. Please advise how to check the status of my request. Thank you Federico Papa

[reasd]

Hello,

You should have received a tracking number if you have ordered the router and a confirmation number.

[Papa-router]

I do not have a tracking number, is it possible to check the status using my account number? Thank you Federico

[BruceW]

This is mostly a customer to customer forum -- we do not have access to your account information. You would need to contact Comcast http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html or stop in at a Service Center http://www.comcast.com/Corporate/shop/retail/StoreLocator.html.

[i-am-nerdburg]

The free router program has been discontinued as of 11/29/2011.

http://www.comcast.com/wirelessrouter/

[EG]

God help us all with their decision to provide these CRUMMY gateway type devices...... 

[Blue_Two]

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i-am-nerdburg wrote:

The free router program has been discontiued as of 11/29/2011.

http://www.comcast.com/wirelessrouter/

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The link does not give a direct answer anymore.

[i-am-nerdburg]

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Blue_Two wrote:

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i-am-nerdburg wrote:

The free router program has been discontinued as of 11/29/2011.

http://www.comcast.com/wirelessrouter/

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The link does not give a direct answer anymore.

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All it said was that the free router program has been discontinued as of 11/29/2011 since Comcast is now utilizing all-in-one gateway devices (router/modem combo).

[sabretooth]

Don't hold your breath.  No more free routers.  And don't get the gateway device.  Buy a wireless router yourself.

[EG]

Previously addressed.