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New Visitor
Papa-router
Posts: 2
Registered: ‎12-10-2011

Requested router but I have not received yet

To whom it may concern: I requested online a router few weeks ago and I have not receive it. I called two times comcast customer support but I have told to use the online support feature. Please advise how to check the status of my request. Thank you Federico Papa
Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Requested router but I have not received yet

Hello,

You should have received a tracking number if you have ordered the router and a confirmation number.

New Visitor
Papa-router
Posts: 2
Registered: ‎12-10-2011

Re: Requested router but I have not received yet

I do not have a tracking number, is it possible to check the status using my account number? Thank you Federico
Silver Problem Solver
BruceW
Posts: 5,237
Registered: ‎12-03-2007

Re: Requested router but I have not received yet

This is mostly a customer to customer forum -- we do not have access to your account information. You would need to contact Comcast http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html or stop in at a Service Center http://www.comcast.com/Corporate/shop/retail/StoreLocator.html.

Cable Expert
i-am-nerdburg
Posts: 10,011
Registered: ‎06-27-2009

Re: Requested router but I have not received yet

[ Edited ]
Connection Expert
EG
Posts: 40,138
Registered: ‎12-24-2003

Re: Requested router but I have not received yet

God help us all with their decision to provide these CRUMMY gateway type devices......  :smileysad:

Recognized Contributor
Posts: 361
Registered: ‎03-18-2006

Re: Requested router but I have not received yet


i-am-nerdburg wrote:

The free router program has been discontiued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.

Cable Expert
i-am-nerdburg
Posts: 10,011
Registered: ‎06-27-2009

Re: Requested router but I have not received yet


Blue_Two wrote:

i-am-nerdburg wrote:

The free router program has been discontinued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.


All it said was that the free router program has been discontinued as of 11/29/2011 since Comcast is now utilizing all-in-one gateway devices (router/modem combo).

Recognized Contributor
sabretooth
Posts: 351
Registered: ‎12-15-2011

Re: Requested router but I have not received yet

Don't hold your breath.  No more free routers.  And don't get the gateway device.  Buy a wireless router yourself.

Connection Expert
EG
Posts: 40,138
Registered: ‎12-24-2003

Re: Requested router but I have not received yet

Previously addressed.