11-30-2006 03:16 PM
11-30-2006 03:24 PM
Take it to your local comcast office and ask for a replacement.
habx4 wrote:Does anyone know/has anyone exchanged their comcast leased modem for a new one? We've had this one since cable was installed-and we have to reset it at least 20 times a day. Does comcast accept old ones for upgrades, anyone know??
11-30-2006 03:24 PM - edited 11-30-2006 03:24 PM
Message Edited by Queen-Evie on 11-30-200602:26 PM
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11-30-2006 04:16 PM
11-30-2006 04:19 PM - edited 11-30-2006 04:19 PM
There is no reason why you can't return your leased modem, buy your own, provision it with comcast (either automatically or over the phone), and be surfing the Internet free of modem leasing cost. Many recommend the SB5120.
habx4 wrote:ok~ well, since they're so cheap to buy....is there any reason we wouldn't want to just return the leased one to comcast and buy our own-and forego the monthly cost associated with 'leasing' their modem, which is old and outdated anyway??On that note, Comcast help pages list a section for compatible modems; should I go buy one of these suggested modems, will I need to have comcast do anything in order for my service to work with the new modem? Thanks!!
Message Edited by FishMan on 11-30-200601:20 PM
11-30-2006 07:11 PM - edited 11-30-2006 07:11 PM
Message Edited by EG on 11-30-2006 07:18 PM
11-30-2006 08:23 PM
12-05-2006 12:14 PM
I did this a year or two ago. Same situation. Was one of the first people in our area to get cable modem service, had the original modem, it was needing to be reset frequently, and it was costing $36 a year to lease. I bought a MotoSB 5120, and when I hooked it up, Comcast recognized it was new, and their website butted in and quickly led me through the requisitioning process automatically (it wasn't necessary to call it in), and everything worked great out of the box (with a bump up in speed) and ever since. I took the RCA modem back to Comcast, and I'm sure they just threw it out. I waited too long to just get my own modem, like one of those little old ladies in Bensonhurst paying the phone company to lease a 40 year old dial telephone. If there are no issues with your wiring or signal, I highly recommend you do what you're considering. The one downside to owning your own modem is that if your Internet service gets flaky, and you have your own modem, getting service will be an issue because Comcast will say you're on your own unless you can show that it's the signal and not the equipment. But in what you save, you can just buy a different modem and see if that fixes it. They've gotten that cheap to be throwaway commodities.
habx4 wrote:ok~ well, since they're so cheap to buy....is there any reason we wouldn't want to just return the leased one to comcast and buy our own-and forego the monthly cost associated with 'leasing' their modem, which is old and outdated anyway??
12-05-2006 12:20 PM
05-31-2011 02:08 PM
i just called them...because my leased modem is acting up. it goes out every now and then and i have to reset my connection by disconnecting the cable, not just power down. as a matter of fact, i can't shut the modem power off by hitting the button on top of the modem anymore. it's just old and used.
so, i called. i can go to their office and exchange my very old one for a new one OR as i chose, it's being ups-ed to me. that includes a return label to them for the old one to be sent back...ALL at no charge and should be no charge since that's the whole purpose of leasing for me.
i can only assume that once i recieve it, it will be the most up to date one that will work on my current network and upgrades. at least that's what the customer care rep told me.
05-31-2011 03:57 PM
Well, they will give you a current supported model, that's not to say it will be the most up-to-date model, only that it should work.
Another option is to buy your own cable modem and stop paying rent on the modem every month. Many of use here run our own, for example I own a Motorola SB6120.
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