07-29-2012 10:03 AM
Can users of this model please post issues you are having with this modem.
1. Wireless continuoulsy works on and off. I had a new Cisco/Linksys device and this never happened until I placed this new all in one device in. This is why Infinity should provide you with the basic network connectivity device. They try to take over your entire network and it ends up causing everyone headeaches.
07-31-2012 07:17 PM
I have this modem with voice, tv and internet. Now my aol software won't work at all and certain websites are blocked. I don't know what else is blocked. My firewall (Norton from comcast) isn't blocking anything but the modem does. I know this because I can use the aol software at my sons house and he has comcast cable. What can I do to remedy this?
10-17-2012 04:36 PM
3 weeks ago I talked to an online tech and asked for the Arris modem to be put in bridge mode so I could use my own router. Nothing changed. I still can't use aol software, facetime, Roblox and I just found out that Pando won't connect.
I have worked on trying to fix this for 7 months now, every day and I'm am so frustrated.
10-17-2012 06:09 PM
I installed a Comcast Arris modem a few days ago, no problems yet. One thing I noticed was that the built-in firewall has three levels of security. You might try the minimum level and see if that helps. I don't know if you can set or disable specific firewall rules.
10-18-2012 08:12 PM
I had comcast bridge my arris so it would act as a modem instead of a gateway because I have my own linksys connection. I thought I'd be able to use AOL Software, Facetime, Pando and who knows what else that isn't working. I used those products daily until we got xfinity. Now I've had to quit everything I did because they won't work. So basically, I've changed my whole lifestyle for it. No more aol, (I HATE aol webmail), no more digital scrapbooking, and no more video chatting with a daughter and granddaughter out of state. I certainly wish I had something else besides this arris for phone, tv and internet. Can someone please help?????
10-19-2012 01:14 PM
Well, the other thought I had is to set up one of your computers as a DMZ through the modem firewall. Make sure the firewall on the PC is enabled, and try to turn off other devices on your network. Login to the modem and enable the DMZ. This should tell you whether the modem is filtering out the services you are concerned about.
10-20-2012 01:28 PM
I am having the same issue... iOS devices don't fully work because of this new modem/router I received three weeks ago. The all in one I had prior which was an Arris, not sure of the model number worked perfecttly...now this new one is not even worth having
12-05-2012 10:39 AM
I filled out the form to request a replacement modem, and two weeks later have heard nothing back. I called support, and received none. So a few days ago I called the bill department and told them I was no longer paying any bills since their modem is faulty and no replacement is forthcoming. Within ten minutes I was on the phone with a very good support supervisor who ordered me the new modem (waiving the $20 fee Comcast charges to overcome THEIR mistake). The modem arrived yesterday and it fixes all wireless issues, including connectivity and internet access for Apple mobile devices. The modem Comcast sent is the SMC D3GNV. So far so good. By coincidence, this morning I received the order acknowledgement for a replacement modem, in response to my filling out an online form weeks ago, telling me it will arrive in 4-6 weeks.
01-04-2013 08:42 AM
08-03-2013 01:41 PM
They kept bugging me to agree to use this modem. Did the install yesterday, and spent HOURS on the phone with their techs trying to troubleshoot. My service is slower, and connections time out. Total nightmare.
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