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New Visitor
Matt-Seabrook
Posts: 5
Registered: ‎09-08-2012

Access to xfinity router

Good Morning.

My imac is hooked up to the internet via xfinity WLAN router Arris TG 862. wifi network works just fine.

 

Now, I tried to initially get into the configuration menu of the router via http:10.0.0.1. I entered username "admin" and password "password" as described in the user manual page 8. The message "authentication failed" comes up. I then disconnected power supply of the router and pressed reset for 20 sec. tried to log in again. same error message.” Can anyone help there? Do I need to connect an ethernet cable to get access to the router?

 
Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Access to xfinity router

[ Edited ]

delete

New Visitor
Matt-Seabrook
Posts: 5
Registered: ‎09-08-2012

Re: Access to xfinity router

delete?

Connection Expert
EG
Posts: 42,399
Registered: ‎12-24-2003

Re: Access to xfinity router

Not saying this will solve your issue, just an FYI. When resetting a unit back to factory defaults, the unit needs to be powered on when the reset button is depressed. Hold it in for 30-40 seconds or so.

New Visitor
Matt-Seabrook
Posts: 5
Registered: ‎09-08-2012

Re: Access to xfinity router

Ok. Pushed the reset for 1 minute while power connected. back to http://10.0.0.1. Entered "admin" and "password" again. Result: "Authentication failed". 

Connection Expert
EG
Posts: 42,399
Registered: ‎12-24-2003

Re: Access to xfinity router

Try removing the battery and disconnecting the power cord at the same time for a minute.

New Visitor
Matt-Seabrook
Posts: 5
Registered: ‎09-08-2012

Re: Access to xfinity router

I hate to say it: It did not work. same error message.

Connection Expert
EG
Posts: 42,399
Registered: ‎12-24-2003

Re: Access to xfinity router

My last suggestion would be to try using admin for both the user name and the password. Other than that, there are known current firmware issues with that device. Comcast will readily swap it for you.

New Visitor
Matt-Seabrook
Posts: 5
Registered: ‎09-08-2012

Re: Access to xfinity router

Your final suggestion did not help either. Thank you very much for your help anyways. I will try to swap it.

Connection Expert
EG
Posts: 42,399
Registered: ‎12-24-2003

Re: Access to xfinity router

Good luck with it ! :smileyhappy:

 

Contributor
cahubbard
Posts: 13
Registered: ‎08-25-2012

Re: Access to xfinity router

Try adding an s to the end of http and enter admin as the username and password as the password.  So it would look like https://10.0.0.1 instead of http://10.0.0.1.