09-08-2012 12:22 PM
My imac is hooked up to the internet via xfinity WLAN router Arris TG 862. wifi network works just fine.
Now, I tried to initially get into the configuration menu of the router via http:10.0.0.1. I entered username "admin" and password "password" as described in the user manual page 8. The message "authentication failed" comes up. I then disconnected power supply of the router and pressed reset for 20 sec. tried to log in again. same error message.” Can anyone help there? Do I need to connect an ethernet cable to get access to the router?
09-08-2012 12:58 PM
Not saying this will solve your issue, just an FYI. When resetting a unit back to factory defaults, the unit needs to be powered on when the reset button is depressed. Hold it in for 30-40 seconds or so.
09-08-2012 02:47 PM
My last suggestion would be to try using admin for both the user name and the password. Other than that, there are known current firmware issues with that device. Comcast will readily swap it for you.
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