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New Visitor
jswantek
Posts: 2
Registered: ‎09-26-2012

Arris Cable Modem - Can't Configure

I just got hooked up for Comcast internet service and I'm trying to set up my arris wireless cable modem for secure wifi and such.  I tried entering my modem's IP address from the connection details (yes, I have internet connection, but not secure), and I entered 192.168.100.1 for an IP address.  I tried in both Internet Explorer and Firefox.  All I get is a message that either there's a problem loading the page or the connection timed out.  I'm running WinXP.

 

Can someone help me out?

Bronze Problem Solver
Paraniod
Posts: 1,609
Registered: ‎06-15-2009

Re: Arris Cable Modem - Can't Configure

Is http://10.0.0.1 any good?

New Visitor
jswantek
Posts: 2
Registered: ‎09-26-2012

Re: Arris Cable Modem - Can't Configure

Nope, same problem.

Bronze Problem Solver
Paraniod
Posts: 1,609
Registered: ‎06-15-2009

Re: Arris Cable Modem - Can't Configure

[ Edited ]

How about http://192.168.0.1/

 

Should really be http://10.0.0.1 are you connected by wireless? Did you look at the bottom of the device for the SSID name and the network key? You could be connecting to a neighbors wireless....

 

Here's the manual http://customer.comcast.com/help-and-support/internet/broadband-gateways-userguides

Contributor
montecisco
Posts: 7
Registered: ‎10-05-2012

Re: Arris Cable Modem - Can't Configure

Open the command window , type ipconfig and hit enter...


Use the ip address of the "default gateway". That should take you to the login page of your router.