04-09-2014 01:02 AM
For the last day or so, every time I get on youtube, netflix, a game, or anything that uses a noticeable amount of bandwidth, my connection completely plummets. If I run a speedtest I get close to 57Mbps down and about 12 up, which is great, but if I open up youtube or any of the above, that speed test will immediately drop to almost nil. Youtube will automatically drop the quality and take an eternity to buffer, if it doesn't just completely stop, games get huge latency, and netflix might as well be playing through a 56k modem. Even websites take forever to load.
I waited about an hour between two customer service calls last night. Eventually I got on the online chat. The customer service agent "refreshed" and power cycled my modem three times. Nothing changed. Seems fast, until I need to use it.
Has anyone else experienced this, or am I going to have to waste a few more hours on the phone with customer service tomorrow?
04-09-2014 12:25 PM
04-09-2014 03:47 PM
I have my own modem and they said the firmware was up to date. They decided to send a tech out today a few hours after my last call (did the stars align or something? I didn't think that was possible). I'll report back.
04-10-2014 01:04 AM - edited 04-10-2014 01:07 AM
05-16-2014 04:19 AM
My netflix has been buffering and freezing in middle of a movie repeatedly since last night. It was working fine for a month, then a couple of days ago, I noticed some of these kind of interrriuptions. Today, it was worse. It took 8 or 9 interruptions where I had to reconnect to netflix or resume a movie in progress.
Are there data caps that could afffect me? I dont download much stuff. But I have been streaming netflix an average of 3 hours a day the last month. This is in Atlanta.
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