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Visitor
Posts: 4
Registered: ‎07-29-2007

Blu Ray no longer accessing internet

Six months ago I bought an LG LHB953 Blu Ray player.  I have enjoyed the streaming features for Netflix and Youtube but yesterday I lost the capability to play them.  All connection are good, I reset the player and when I try to set up my Netflix account, it shows the local network is good but no internet connection.  I have a Netgear N600 router and a Scientific Atlanta DPC2100 modem from Comcast.  I have come to really enjoy my Netflix streaming, I hope someone can help.

Bronze Problem Solver
UHFhd
Posts: 1,571
Registered: ‎03-06-2011

Re: Blu Ray no longer accessing internet

 Did you try  powercycling ? turn off modem , turn off router , turn off blue ray , restart modem, restart router , then blue ray .

Visitor
Posts: 4
Registered: ‎07-29-2007

Re: Blu Ray no longer accessing internet

Ok, just gave that a try, still no joy. 

Bronze Problem Solver
UHFhd
Posts: 1,571
Registered: ‎03-06-2011

Re: Blu Ray no longer accessing internet

 Did you try deleting old password settings on blue ray then re-entering password ?  Other then that im out of ideas .

Visitor
Posts: 4
Registered: ‎07-29-2007

Re: Blu Ray no longer accessing internet

I'll give that a try, thanks for the help regardless.

Visitor
Posts: 4
Registered: ‎07-29-2007

Re: Blu Ray no longer accessing internet

Went into the setup menu.  Used the Others menu and clicked on Initialize and then Factory Set.  That did the trick.  I have no idea what caused the problem in the first place, but hopefully this will help someone else down the line.

Official Employee
ComcastChrisG
Posts: 56
Registered: ‎10-17-2011

Re: Blu Ray no longer accessing internet

Netflix was experiencing issues with their cloud solution (AWS) yesterday, which caused a major outage. This could be why it started happening to you yesterday.

 

http://news.cnet.com/8301-1023_3-57560784-93/netflix-outage-mars-christmas-eve

 

Thanks,

Chris