05-17-2013 11:38 PM
Last week I switched from Comcast internet-only access via a simple modem to triple-play with a "gateway" modem/router from comcast.
With the modem only, I could access my VPN server at work. With the new gateway, after about 60 seconds of "Verifying user name and password..." I get an
"Error 806: The VPN connection between your computer an the VPN server couldn not be completed. The most common cause for this failure is that tat least one Internet device (for exmaple, af firewall or a router) between your computer an the VPN servier is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administraor or internet service provider"
The gateway is a TECHNICOLOR TC8305C.
The IT guys at work tell me we're using PPTP which I believe uses GRE and port 1723. According to the router firewall configuration screen, the router allows "VPN(GRE, UDP 500, TCP 1723)". The IT guys at work say they can see that I'm trying to connect to the VPN, but that the GRE information is being blocked.
I've tried contacting comcast through chat, and they basically tell me that it should work and if it doesn't to work with the VPN provider.
I've seen suggestions in the forums of "bridging" the gateway so the router is bypassed and I guess I could try that, but it seems like using a simple VPN would be a pretty basic service with this gateway, and since the firewall configuration screens seem to indicate that GRE and TCP 1723 are supported, I'd like to try to get this working.
Any suggestions for how to move forward would be appreciated.
Solved! Go to Solution.
05-18-2013 08:41 AM - edited 05-19-2013 08:42 AM
Is there any way you can try and convince Comcast to give you a simple phone/modem eMTA and not a full gateway? That way, you an use your own router.
05-18-2013 04:03 PM
Apparently, the gateways really are trouble.
Sounds like the options are bridge the gateway, or try to get Comcast to provide an EMTA as you suggested. I'll try to local Comcast service center. Thanks for your help!
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