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New Visitor
parsha
Posts: 2
Registered: ‎09-22-2012
Accepted Solution

Can't connect vizio tv to wireless network

Have a new Comcast cable connection with modem Arris TG862G/CT. Have connected multiple laptops in the house over wi-fi network after providing Network name (SSID) and Network Key (both provided on the bottom of modem Arris TG862G/CT).

 

However, am unable to connect a Vizio TV (model M420KD) to this new wi-fi network. After selecting the network  and providing WPA passphrase (same as Network key?), it displays the message "Unable to connect.  (Note: TV was earlier on the wi-fi network for a DSL connection from verizon.) 

 

Thanks for any help in solving this issue.

Networking Expert
Baric
Posts: 24,238
Registered: ‎07-28-2003

Re: Can't connect vizio tv to wireless network

[ Edited ]

I would try several things:

 

1. Reset the TV's nework setting completely to remove any settings from the previous wireless connection that may cause trouble.  That means proxy settings, wireless settings, TCP/IP settings, etc.  Everything.

2. Log into the gateway and change the wireless security settings to WPA2PSK with AES, DO NOT USE the combo WPA/WPA2 setting, many devices get confused and won't work properly.

3. Try connecting the TV again.  If the automatic scan and connect doesn't work or it doesn't ask for WPA2 passphrase (if it asks for WPA, something is wrong), try a manual configuration where your explicitly enter the SSID and WPA2 passphrase.

4. Try changing the wireless channel on the gateway, your TV many have trouble with the current selected channel.

5.  If that fails, try connecting with an ethernet cable.  

 

 

Networking Expert
Baric
Posts: 24,238
Registered: ‎07-28-2003

Re: Can't connect vizio tv to wireless network

Oh, and add the TV's IP address if it gets one as a trusted IP.  Make sure the gateway's firewall is MEDIIUM or LOW and no parental/access controls are in place.

New Visitor
parsha
Posts: 2
Registered: ‎09-22-2012

Re: Can't connect vizio tv to wireless network

Baric,

 

As suggested, I changed wireless security settings to WPA2PSK with AES,  and tv is now on wi-fi network. Thank you so much.

 

Parsha

Networking Expert
Baric
Posts: 24,238
Registered: ‎07-28-2003

Re: Can't connect vizio tv to wireless network

You're very welcome, glad it helped.

New Visitor
Jbnog
Posts: 1
Registered: ‎02-16-2013

Re: Can't connect vizio tv to wireless network

Baric,

 

I have the exact same modem (Arris TG862G/CT) and am trying to get a wireless connection to a Vizio TV (M3D460SR). I walked through the steps you outlined and was able to get the TV to show a connection, however, when I run a wireless test on the TV I show excellent signal strength but zero data coming into the TV and no internet apps work. 

 

Any Ideas?

 

 

New Visitor
Posts: 1
Registered: ‎01-21-2010

Re: Can't connect vizio tv to wireless network

I'm having the same exact problem, just started this week. Wonder what's going on??

New Visitor
thsartist
Posts: 1
Registered: ‎05-26-2013

Re: Can't connect vizio tv to wireless network

what do i need and how do i connect vizio 60" to xfinitly wirless router

 

Connection Expert
JamesR
Posts: 6,433
Registered: ‎09-29-2007

Re: Can't connect vizio tv to wireless network

Do you know how to work the Vizio TV Controls?

If so, can you see the Wireless Router SSID or name?

Do you know the Wirelesss Router SSID and wireless password?

Is the Vizio close enough to the Router to see the signal?

 

New Visitor
Marteria
Posts: 1
Registered: ‎06-25-2013

Re: Can't connect vizio tv to wireless network

I was also experiencing the exact same issue connecting my new Vizio TV to my wireless network. I was using WPA/WPA2.
I changed my wireless network configuration to use WPA2 Personal (AirPort Extreme only uses AES) and that did the trick. I'm now connected using wifi and currently watching a movie using the amazon app.
Thanks for posting the resolution!
New Visitor
jthizz06
Posts: 1
Registered: ‎06-29-2013

Re: Can't connect vizio tv to wireless network

i've restored the settings, checked my gateway and it's been at wspa2-psk AES the entire time and though it picks up the network name, the password that's worked for all my other devices, isn't connecting to the tv. what else do i do?

New Visitor
New Visitor
ew7
Posts: 1
Registered: ‎07-10-2013

Re: Can't connect vizio tv to wireless network

I am also having trouble with Comcast internet connecting to Vizio TV.  It shows "connected" although data is not transferring. 

New Visitor
Securb
Posts: 1
Registered: ‎07-20-2013

Re: Can't connect vizio tv to wireless network

I just figured out that the Vizo is case sensitive so make sure the case on the router matches what you are typing into the TV