Reply
New Visitor
denversaydee
Posts: 4
Registered: ‎06-23-2012
Accepted Solution

Cannot connect wireless printer to desktop

I recently installed the Xfinity Arris TG862G.  Besides not having fast speeds and getting kicked off of the network on a regular basis I cannot install the wireless printer on two desktops.  Everything works fine on a laptop in a different room including the printer.  The printer is HP LaserJet 2100 PCL6.  The laptop is running Vista and the PC's are running Windows 7.  I can install the printer on both of the PC's but when I go to print a test page I get an error message.  Does anybody have any suggestions other than waiting on hold at Comcast and then get sent to someone else who wants to charge you??  Thanks.

Contributor
Posts: 11
Registered: ‎03-10-2007

Re: Cannot connect wireless printer to desktop

[ Edited ]

I am not looking for help I was responding to someone else who is having problems please do not respond to me with answers. Only trying to help out other person. Thank you

 

 

Not all desk tops have a wireless card installed. Are you connected to the internet  via a wireless adapter or directly to the router via an Ethernet cable? I do not know enough about connections if you do have wireless connections to the desktop. Sorry. I know I have to have my desktop connect via Ethernet and the rest of my connections like phone, Ipad etc connect wirelessly with no problem. I hope this helps.

Bronze Problem Solver
reasd
Posts: 4,624
Registered: ‎02-22-2007

Re: Cannot connect wireless printer to desktop

Hello,

Those gateways have lots of problems. What you should do is  call the Gateway Support team. 1-800-363-2416 and get the gateway but in bridge mode. Once it is in bridge mode get yourself a wireless router and hook it up to the modem and your good to go.

New Visitor
denversaydee
Posts: 4
Registered: ‎06-23-2012

Re: Cannot connect wireless printer to desktop

Thanks for the information.

New Visitor
denversaydee
Posts: 4
Registered: ‎06-23-2012

Re: Cannot connect wireless printer to desktop

I have read this information many times so you have confirmed it.  I do not understand why Comcast puts a product like this out there that doesn't function as it is supposed to.  Thank you!

Regular Problem Solver
PeteC2
Posts: 291
Registered: ‎03-17-2012

Re: Cannot connect wireless printer to desktop


denversaydee wrote:

I have read this information many times so you have confirmed it.  I do not understand why Comcast puts a product like this out there that doesn't function as it is supposed to.  Thank you!


In all fairness to Comcast, they do not put out this product, they buy it and have it "branded" for them, but it is a standard unit.  The problem is that almost all wireless gateways are more trouble than they are worth.  they almost never have very good range or performance.  On top of that, Comcast limits user-adjustible settings in the firmware, becasue although useful, too many people mess around with their settings and make things worse!

 

The idea of having all those functions in one box is seductive, and seemingly "simpler" than having multiple devices, and many customers demand an all in one solution.

 

As mentioned, your best bet is to buy a quality stand alone router (such as a Linksys EA2700 or better, or any other brand's mid-to better models), then call Comcast and have them put your modem in bridge mode (which shuts down the router functionality), and set up the router at that point.

Silver Problem Solver
BruceW
Posts: 3,271
Registered: ‎12-03-2007

Re: Cannot connect wireless printer to desktop

[ Edited ]

PeteC2 wrote: ... In all fairness to Comcast, they do not put out this product, ...

Sure they do. Just because they don't manufacture the stuff doesn't mean they're not culpable. By supplying these gateways Comcast represents that they are suitable for their intended purpose. They aren't. As wireless routers, they're junk. Buggy junk, at that. Companies that expect their customers to use junk should be called out for doing so.


... On top of that, Comcast limits user-adjustible settings in the firmware ...

That too.

Bronze Star Contributor
bnaughty
Posts: 225
Registered: ‎06-16-2012

Re: Cannot connect wireless printer to desktop

The router portion is trash, but in bridged mode it's a pretty good EMTA...

Regular Problem Solver
PeteC2
Posts: 291
Registered: ‎03-17-2012

Re: Cannot connect wireless printer to desktop


BruceW wrote:

PeteC2 wrote: ... In all fairness to Comcast, they do not put out this product, ...

Sure they do. Just because they don't manufacture the stuff doesn't mean they're not culpable. By supplying these gateways Comcast represents that they are suitable for their intended purpose. They aren't. As wireless routers, they're junk. Buggy junk, at that. Companies that expect their customers to use junk should be called out for doing so.


... On top of that, Comcast limits user-adjustible settings in the firmware ...

That too.


I hear 'ya, but dream on.  Customers who are scared to death with maintaining even one device, demand them. Companies build them, and tirelessly sell them to cable and dsl providers swearing that the public wants and needs them.

 

....and by the way...they do after all "work"...and some customers never have so much as a hic-up out of them.  It simply has yet to be proven that you can put in several functions all in one enclosure and power supply, and have it perform optimally.

 

As far as the user-adjustable settings?  Look, I want  that level of control, but as the guy who has to fix most of my family, friends, and associates computer glitches...many of which are self-induced...I can absolutely understand Comcast's desire to follow the K.I.S.S. doctrine.

 

Their are exceptions, but far more issues are caused by users fiddling with settings that they do not understand, than not.

New Visitor
denversaydee
Posts: 4
Registered: ‎06-23-2012

Re: Cannot connect wireless printer to desktop

Thanks so much!

New Visitor
Smidgie
Posts: 1
Registered: ‎09-10-2012

Re: Cannot connect wireless printer to desktop

I was having this same problem. I have an HP Officejet 6500A with wireless capabilities and just got the Xfinity Triple Play with the modem provided to us. At first I tried using the Wifi Protected Setup (WPS) and had no luck seeing the printer from my laptop. I then tried to manual enter in the WPA network key on the printer. Still no luck. What I noticed was that the local IP network on the laptop was not the same as what the printer was getting. The printer was being configured with the 192.168.1.X network key while the IPs for the laptops were 10.0.0.XI logged in through the web browser to my modem setup page (http://10.0.0.1, use internet explorer, usr:admin, pwd: password as the default login. You can change it if you want). You can view the connected devices, but the printer did not show up. Next, I went into my printer's setting and manually set the IP address, Gateway and DNS to match what the modem settings showed. I used a high number, like 15, as the last value in the IP address, since we don't have those many devices in the house. After I did this on the printer, I went back to the modem browser page and the printer now showed up on the connected devices and my laptop was able to detect the networked printer.

 

I'm not sure if this will work for all printers, but maybe it's worth a shot.

 

 

Bronze Star Contributor
bnaughty
Posts: 225
Registered: ‎06-16-2012

Re: Cannot connect wireless printer to desktop

Its best to setup a Homegroup when using a shared wireless printer...