03-15-2012 01:30 PM
We originally had the regular Comcast cable model with an aftermarket Linksys wireless router. However, when we moved into our new home in December, the tech brought us a "wireless gateway." It has worked well until last Wednesday. Upon coming home from work, my "home wireless" network had reset itself to "Customer ID Wireless." At first, I didn't realize that "Customer ID Wireless" was my network but eventually did. So, I typed in the 10.0.0.01 after plugging in to gateway with ethernet cord. I had to rename and reset the password for the wireless gateway. I did this with the help of "Comcast Chat Tech Support." I was very thankful for their help. However, it did it again yesterday. WHY is the Wireless Gateway resetting itself like this? It's a pain to have to stop and re-program it! Thanks!
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03-15-2012 09:59 PM
Get rid of it. If it's resetting itself, then something is wrong and it needs to be replaced. I highly recommend you replace it with a regular cable modem, either one you get from Comcast or buy your own. If you don't have Xfinity Voice service, just go buy you rown modem, something like the Motorola SB6120 or SB6121 or Zoom 5341J. Then get a decent wireless router. If you have Xfinity Voice, then just get Comcast to replace the gateway with a cable modem/EMTA.
Gateways are evil, and many of the Comcast provided gateways are downright crappy too.
03-17-2012 08:48 PM
What's your answer if it's new and something's NOT wrong with it? As a matter of fact, it's a brand new Motorola SB6580...
Maybe there ISN'T a problem with your modem, and it's something with the wiring or the signal from Comcast... Don't take the previous canned answer as the default, it certainly doesn't apply to every situation...
03-18-2012 03:59 PM
If the gateway keeps losing the password and settings, then it IS the device. This was not a canned answer, but one specific to the described problem. No signal issue will cause this type of problem. As for the SBG6850, to my knowledge Comcast does not give out these models since they have no EMTA capabilites. And as you can see in the Connection forum, many, many people are having trouble with this device.
Never use a gateway, they are not worth the problems and headaches. They work in some instances, but cause trouble in many others so as a general rule I advise folks not to use them. If yours is working fine, then congrats, you are one of the lucky ones, which just shows it's better to be lucky than good.
03-19-2012 10:49 AM
I'm thankful to know that I'm not the only one to be having problems with the Gateway. WHen we had the cable modem + Linksys router everything was PERFECT! I am going to have the tech hook us up that way....no more GATEWAy for me!
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