07-20-2012 11:51 AM
It's time for me to update a bit. I've got a desktop, a laptop and a netbook. I'm still on desktop plugged right into the modem. I have bought like 6 wireless routers last few yrs. trying to set stuff up myself. something always goes wrong. god forbid you ask for a tech! he may come out but you will be charged on ur next bill for daring to get him out to work on the equiptment you bought!
We shouldn't be doing all this. It's their job. If they are going to sell internet. Wireless at that then it's their job to hook it all up right and to know all the answers. Not ours.
They give you the run around alot. That means...shut up...I don't know...I'm just babbling to sound like I know something.
I hate this about Comcast. I've already got too much input in my brain and I go crazy online for hours trying to solve my own problems!
I want gateway though...
07-20-2012 12:05 PM
It's not our place to fix all these wireless and gateway problems. It's not our place to set them up! Our internet provider is supposed to do that. They have techs that get well paid. For what? We do all the work! We stay online seeking solutions and begging for help with this and that. It's messed up. Every other internet provider comes out and sets it all up for you. If you have issues. No problem. Call him and he can walk you through it or come by. But it's his job. Not ours.
We are too easy on them. They don't do a dang thing! If you call you get a 17 hour voice telling u what all you can do yourself.
Comcast expects us to solve all our own probs. If you do get a tech to come out then they bill you like 150 on your next bill. Am I the only one who sees something very wrong here?
07-20-2012 01:03 PM
Somewhat wrong. Are you referring to exclusively Comcast provided hardware?? if not, why would one expect them to provide free support. Trust me, I'm no Comcast "fanboy" and I have reasonable limits to my expectations. I feel expecting them to support everything is beyond a resonable expectation. The limited times I've called them, I did receive the service I needed. Everything from the wall outlet is equipment purchased by myself so I do not expect them to provide free service. Perhaps if you posted specific needs someone can assist.
07-20-2012 01:09 PM
I replied to one of your other postings, but perhaps since you purchased various pieces of networking equipment and you appear to have limited understand it may be worthwhile to purchase froma vendor who can come out and assist with installation and setup. Not sure of your location but I suspect even in smaller towns there are retailers who can offer this service. I've seen national retailers like Best Buy and even "mom and pop" computer stores offer this service. Even the manufacturers seem to provide great on-line guides for their equipment.
07-20-2012 01:21 PM
heck that one tech guy at work (you know, the one with all the figures on his desk) might be willing to assist. I've helped co-workers with setting up networks, heck even building computers for not much more than parts, gas, and lunch. and as far as who shold be hooking up and fixing stuff. I'm to understand I pay taxes on the roads i drive on, shouldn't then the DOT replace my tires for me so i can continue to drive, or maybe Conoco should repair my engine. can't buy gas if my car won't go, ne?
07-20-2012 02:51 PM
sommerrainstorm wrote: ... We shouldn't be doing all this. It's their job. If they are going to sell internet. ...
Not going to happen anytime soon -- it would cost Comcast money. Comcast doesn't like to spend money.
Instead of posting rants, why don't you describe, in detail, what you are trying to accomplish, and the things you'd like help with? Lots of fellow customers here would be willing to help you if you would just ask.
07-22-2012 09:39 PM
Frustrating from a customer's perspective but understandable from Comcast's and now they are pushing paid support for those customer's issues. As an "expert" from their point of view, I have found that Comcast has modified their equipment so I have been faced with the choice of trying to fit their handicapped equipment into my home network or replacing the functionality with my own equipment. The average user has no knowledge of these settings yet Comcast insists on limiting the options from those who know how to use them. So I'm stuck with paying for a fancy modem that either limits my system or bypassing its extra features and running my own and still stuck with the bill. Even when I know the support staff can alter a setting I can't get to, Comcast has resorted to trying to get me to pay extra for it. Let me control these settings and I'll stop calling for support.
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