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New Visitor
mikelineogue
Posts: 1
Registered: ‎10-15-2010

Desktop reports eHome wireless router connected but no Internet access

Just added ubee doc.sis 3.0 high speed modem and cannot get wireless Internet access altho computer reports eHome 100 wireless modem is connected with excellent signal strength.

Comcast tech advised connecting through WLAN port (from high speed modem)  Should wireless router receive connection through WAN?

Puzzled as to how it can be connected but not have Internet access.  Any ideas?

Email Expert
Posts: 18,235
Registered: ‎04-27-2004

Re: Desktop reports eHome wireless router connected but no Internet access

Does a wired connection to the router work?

Connection Expert
JamesR
Posts: 5,738
Registered: ‎09-29-2007

Re: Desktop reports eHome wireless router connected but no Internet access

The modem will remember the last device that was attached to it and will refuse all other connections until you reset it.  So power down modem, Router and PCs.

Then Power up Modem

Then power up router

and finally power up the pcs