01-10-2013 04:52 PM
Do I have to disconnect everything from Arris modem (including phone) before turning off power to modem and hooking up Netgear N300 Wireless Router?
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01-10-2013 05:27 PM - edited 01-10-2013 05:28 PM
No, not the phone, only the computer. Also, just removing the A.C. power will not work to powercycle that modem due to the built in backup battery.
The recessed reset button on the rear must be used rather than just unplugging it from the power outlet in order to properly power cycle / reset it. You'll need something like a bent paper clip or a pen tip. Depress and hold in the recessed reset button on the rear until you see the front panel indicator lights begin to cycle, then release. Now give the eMTA the time it needs to re-sync.
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