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Contributor
Posts: 8
Registered: ‎07-09-2009

Just got comcast..now won't connect to internet..

I just got comcast hooked up today. Everything was working fine and then when I tried to set up a secure network the connection was lost. I have not been able to re-connect. Please help!

 

Bronze Problem Solver
Posts: 5,958
Registered: ‎03-12-2004

Re: Just got comcast..now won't connect to internet..


Tgirl2 wrote:

I just got comcast hooked up today. Everything was working fine and then when I tried to set up a secure network the connection was lost. I have not been able to re-connect. Please help!

 


How were you trying to setup a secure network? Did you follow the instructions at the top of the Home Networking Board? If you just got a router did you power cycle the modem after connecting the router?

Contributor
Posts: 8
Registered: ‎07-09-2009

Re: Just got comcast..now won't connect to internet..

I had my internet hooked up by comcast. Then I went to set up a secure network by going to routerlogin.net and then I lost internet connection.
Bronze Problem Solver
Posts: 5,958
Registered: ‎03-12-2004

Re: Just got comcast..now won't connect to internet..


Tgirl2 wrote:
I had my internet hooked up by comcast. Then I went to set up a secure network by going to routerlogin.net and then I lost internet connection.

Tell us some details. What model modem and router? What error messages? What operating systems in your computers you are trying to connect. What happens when you try the instructions at the top of this board?

Contributor
Posts: 8
Registered: ‎07-09-2009

Trying to secure a wireless network..laptop won't connect..

I am trying to make my main computer on the wireless router secure. I have gone through the steps and secured it with WEP. When I try to hook my dell vista laptop to the network it says "The settings saved on this computer for the network do not match the requirements of the network."

How do I get my laptop to connect?

Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003

Re: Trying to secure a wireless network..laptop won't connect..

Are you subscribed to their home networking package, and did they supply a combo modem/router gateway device ?
Networking Expert
Baric
Posts: 24,231
Registered: ‎07-28-2003

Re: Trying to secure a wireless network..laptop won't connect..

If the wireless router is yours:

 

How to Secure a Wireless Router

How to Connect to a Secured Wireless Router - Windows Vista 

 

If it belongs to Comcast and you have their Home Networking Service, call them, that's what you pay them for.

Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003

Re: Trying to secure a wireless network..laptop won't connect..


Baric wrote:

 

If it belongs to Comcast and you have their Home Networking Service, call them, that's what you pay them for.


Now that's called *cuttin' to the chase* Baric ! :smileywink: :smileymischief: :smileysilly:

Networking Expert
Baric
Posts: 24,231
Registered: ‎07-28-2003

Re: Trying to secure a wireless network..laptop won't connect..

Well, I'm not a fan of the Comcast Home Networking service.  Yeah, I'm sure that's a shocker to the regulars here ;-).  It's way too much money for something you can do better yourself, the gateways they use are crippled, and the service they provide is abysmal.
Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003

Re: Trying to secure a wireless network..laptop won't connect..


Baric wrote: 

It's way too much money for something you can do better yourself, the gateways they use are crippled, and the service they provide is abysmal.


Double DITTO !!