12-21-2011 11:30 PM
I need help! I have a Netgear CG814WG.I have my desktop hardwired directly to the Netgear. The problem I'm having: When someone else in the home is starting up a wireless device (laptop, Kindle, etc),it often causes the router to start rebooting.
It doesn't happen EVERYtime, but quite frequently. I don't notice this issue when I'm just using the wired desktop, but as soon as someone connects a wireless device it starts rebooting. I reboot the router and then the desktop is normally fine. Sometimes the wireless device will work all night, sometimes it keeps making the router reboot.
From reading a few other threads, I've managed to capture my Upstream and Downstream data, if that helps someone. The router has been fine for a few hours, as all wireless devices are OFF.
Lock Status: Locked
Channel ID: 1
Symbol Rate: 5360537
Downstream Frequency: 573000000 Hz
Downstream Power: -4.7 dBmV
SNR: 35.6 dB
Lock Status: Locked
Channel ID: 8
Symbol Rate: 5120 Ksym/sec
Upstream Frequency: 29600000 Hz
Upstream Power: 47.9 dBmV
I appreciate any advice you have to offer. Thank you.
Solved! Go to Solution.
12-22-2011 06:34 PM
Signal looks fine, and from your description, it;s a problem with the wireless function on the gateway. Gateways are generally bad news and I would recommend you get a seperate cable modem and wireless router. However, you can try to reset the gateway to factory defaults and see if that helps. Press and hold the Reset button on the back for 5 seconds and the gateway will restore default settings and reboot. You will have to reconfigure any custom settings at this point (like SSID, wireless security, password, etc).
01-02-2012 11:47 PM
I just got off the phone with Xfinity customer support. I was informed my Netgear was too old and I would have to exchange it for a modem ONLY and purchase my own router as they no longer rent gateways. Per your advice, that's the way I should go anyway.
So, what kind of router do I need? I have one wired desktop, 2 laptops and a couple of Kindles to connect to the wireless. We also have a Wii. We live in a condo, which is long, so we don't have the benefit of height, just length.
01-04-2012 01:51 AM
Lots of choices here. The Linksys E3200 is nice, hte Netgear WNDR3700, the D-Link DIR-855, etc. Personally, I would go with a dual band wireless N router, noted for good range, with gigabit ethernet ports. I like external antennas better (more flexibility in specific reception instances), but many routers are going with internal ones these days.
03-02-2012 12:37 AM
i need to lock my hub
I have no clue what that means. If you mean an ethernet hub, then there is nothing to "lock", a hub is a very simple device and usually has NO controls of any kind other than the ethernet and power connections.
If you perhaps explained what you mean in more detail we might be able to help. If you help with a specific device, please provide the exact make and model number, setup details, etc.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map