07-24-2012 11:17 PM
Hi Everyone--hopefully someone can help me out...tech support certainly doesn't seem to be able to, unless I'm willing to pay for their advanced tech support package...which I found to be a lovely attitude towards shilling defective products. But anyways...
Have a Macbook Pro running latest Snow Leopard and an '06 iMac desktop also running Snow Leopard. Never had any connectivity problems with either. Saturday Comcast came to set up my internet. Am using an Arris TG852G/CT "all in one" modem-router.
Setup went fine and my laptop, iphone, ipad, and desktop were all receiving. Then the network disappeared. Couldn't see it on any of my devices. Called service guy, who dropped back by. He was on the verge of replacing the device and was on the phone with Comcast, when the person on the other end of the line suddenly discovered that my "rates" weren't correct...these are some sort of codes associated with the account and if wrong can screw up your network (?). So I could see and connect to the network again; everything was fine.
Then it disappeared again a few hours later.
Another guy comes over on Sunday. He suggests changing the network name and password. He does, and it works. For about two hours. Then suddenly my devices are no longer connected. The network is still visible, but when I try to enter my password and connect, I get a "Connection Timeout" message. I reset the modem with a paperclip...and it works for a while. Later the network name again disappears altogether. I got fed up and went to bed. Yesterday, just for grins, I tried resetting the modem with the paperclip again...and to my surprise, the network showed up for around 45 minutes, before disappearing. Further resets produced no results. I work during the day so Comcast won't be able to see me until NEXT Saturday, which is just a little infuriating.
This is the case, incidentally, for ALL of my devices--laptop/desktop/iphone/ipad.
The internet works fine when I use an ethernet cable. It seems like there are two general problems: one is when the network is visible, but I can't connect (this only happened once). The other is the nonexistant network. I tried to type in the name of the network and WPA2 Personal password manually, but it just said "connection timeout". But it also says that when I type a fake network name, so...
Anyway, any help would be GREATLY appreciated! Thanks everyone!
07-29-2012 11:30 AM
Many, many Comcast users have had nnothing but grief using the wireless gateways, specifically, the router functionality of these products is very poor.
My recommendation would be to have Comcast put your gateway into bridge mode (you need to call CS this is not a user-accessible setting), where it only functions as an eMTA modem. Purchase your own quality, stand alone wireless router and set up your home network.
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