04-02-2012 07:10 PM
I connected my new wireless printer (HP photosmart 5510) , after I pressed upper bottom ( I think is reset bottom) on my Xfiniti router- SMCD3CNV I lost connection with my laptop and my Iphone .
I see my network and signal is strong but I got this massage -windows was unable to connect to name of my network , so I turned box of and on, pressed that reset bottom ,but did not work
Please help me
04-03-2012 10:33 PM
If you reset the gateway to default settings, you must reconnect the laptop and iPhone to the gateway's wifi network using the default settings, which should be on a sticker on the device. If the values don't work, then you can call the gateway support folks at 800-363-2416 and have to set the values to something you know.
Better yet, have them place the gateway into bridge mode and just get your own wireless router. The SMCD3GNV is a real piece of junk.
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