07-21-2012 02:28 PM
We recently got wireless in our home about 7 mons ago and it worked ok for the most part. We had a couple of episode where it would disconnect but we were able to reconnect. About 1 week ago I was not able to connect at all to the wireless network. My computer would say connected but there was no connection. We had a separate modem and router both provided by comcast and I called technical support almost everyday last week and spoke to a different rep that came up with the same solution of not helping me but referring me to some other support that is extra. One tech recommended changing to the dual modem so we exchanged the two pieces of equipment for one to still have the same problem! We now have arris gateway d3.0 dual modem and my laptop is still doing the same thing, saying connected but not connecting. It's not the laptop b/c I can connect to any other wireless network w/o a problem. I'm really frustrated with comcast b/c we're leasing this equipment for wireless but we have to pay for additional technical support, which make sense. Don't lease out equipment it if you can't give customers the support they need. I just want to be able to connect to a the internet wireless. Any support or recommendations would be appreciated.
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