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New Visitor
kcork1
Posts: 1
Registered: ‎08-07-2012

Phone kicks off wireless connection

I have comcast triple play. Comcast has run diagnostics on their modem and they say that it is okay. When my phone rings and/or connects then my wireless connections drop out.

Does anyone have any suggestions?

New Visitor
a_charest
Posts: 2
Registered: ‎08-07-2012

Re: Phone kicks off wireless connection

Change your phone to use a different channel.  What might be happening is your wireless phone is using the same channel as your wireless for the computer. 

 

You could also change the channel of your wireless for your computers as well.  They cannot be on the same channel.

 

I hope that helps!

Recognized Contributor
sabretooth
Posts: 338
Registered: ‎12-15-2011

Re: Phone kicks off wireless connection

You need to get rid of your 2.4Ghz phones and get DECT 6.0 phones to resolve the issue.