04-09-2013 10:43 AM
This is to comcast reps: Your arris gateway device does not have adequate range for larger homes. Arris now makes a range extender for there devices which connects easily. They will not sell it to the "end user". Comcast recently bought 150 million dollars of Arris stock. Statements were released by officials that this represented good faith in the product line. The Arris range extender is the WR2100 and was released in August 2012. I have made numerous calls to comcast tech and not only do they not know about the product they were not interested in trying to obtain it for me. There I am stuck with the Arris Gateway product on lease from comcast that will not cover my house, knowledge of a product thaqt will solve the problem and a manufacturer and vendor not willing to sell it to their customers. I am sure there are many complaining on these forums that would benefit from this device and comcast could also produce a small revenue stream and improve retention of the customer base, but no body wants to listen. If this can not be solved I will be forced to seek another internet provider with equipment that is available for my needs.
04-09-2013 11:12 AM
There is only one flaw with what reasd stated. If you have an eMTA gateway device for use with Comcast phone service you may not be able to purchase an eMTA modem.
What you can do is purchase a router and have the gateway put into bridge mode. This will disable the wireless on the modem so you can use your router.
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04-10-2013 12:56 AM
04-10-2013 09:59 AM
Please be aware that this is a user to user forum and is seldom read by Comcast Managers.
You can drop a note to Comcast corporate customer service (firstname.lastname@example.org)
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
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10-08-2014 12:23 PM
The Arris extender costs $56 and you can find it at Amazon.com
I can totally understadn where you come from. The Arris/Comcast router is in the basement and the bedrooms on the second floor cannot connect properly due to the distance. I got two of these exchangers for the entire house (7,000 square feet)
They are not as fast as I wish but they do the trick.
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