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New Visitor
roku2internet
Posts: 1
Registered: ‎04-08-2012

Re: Roku Streaming Player

I have a roku 2xs and just got internet but cant seem to get it to connect... Ive tried everything my modem seems to be ,working and it looks like its trying to connect but then it says cant connect code 011... And when on start up i dont get a link code what should i do???? Please help
Recognized Contributor
sabretooth
Posts: 338
Registered: ‎12-15-2011

Re: Roku Streaming Player

Well, the first thing to do is tell us the make and model of your modem.  The make and model of your router.  How everything is connected and configured, wired and wireless.  What is the exact error code and meaning when you look it up. 

New Visitor
StanleyGCollins
Posts: 5
Registered: ‎02-18-2013

Re: Roku Streaming Player

I'm putting this out there for all similar questions, to save as many people effort as possible.  I have the SMC gateway and had this issue, here's what solved it:

 

Start with this page:

http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Trying-to-connect-ROKU2-HD-through-my-Xfini...

 

Take all the steps there, then do one more thing.  Hit the home key five times, then ffwd, play, rwd, play, ffwd.  That will bring you to a settings page, where you can disable network pings.  Hopefully, that should fix it.