08-12-2009 07:15 PM
08-12-2009 07:21 PM - edited 08-12-2009 07:24 PM
I have been trying set up my VPN. I followed all the instructions from my company, a hospital, that was provided me. Then was told also that comcast had an opt out procedure (a restriction so to speak) which I have followed and still cannot access my computer at work (which is on by the way as I was told to do). Any suggestions?
VPN works fine through Comcast. I don't know what "a restriction so to speak" means. There is no reswtriction by Comcast on using a VPN.
Do you have a router? If so, is IPSEC passthrough enabled? What VPN client are you using? Do you have a firewall that is blocking VPN traffic? What OS do you have? What error messages do you see? Does your hospital have a VPN server running? If you are trying to connect to your computer at work, does it have a firewall that is blocking the connection? What are you trying to connect to?
08-12-2009 07:39 PM
oops, I do have a Mac and do have comcast wireless router and a airport extreme. I received the instruction specific to Mac..
Are you saying you have the Comcast Home Networking service using their router? If so, you can save yourself a couple of bucks by cancelling the home networking service and getting your own router. It is possible if you are using Comcast's router that they have crippled it thereby preventing VPN. If you are paying for their networking package and want to stay with their home networking service, call Comcast and ask them to ensure their router is configured to allow VPN traffic. You are paying extra for home networking support if needed.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map