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Posted by
New Visitor
Member Since: ‎06-24-2013
Posts: 1

Samsung Galaxy S4 wifi connection problems

I have a brand new smartphone and I constantly get an error message of "authentication error".  It will work briefly when I enter the password when I am right next to the router, but it won't save it.  The router is brand new and directly from Xfinity.

 

Is this an Xfinity router issue or a Samsung Galaxy S4 issue?

 

Any help would be appreciated.

Posted by
Connection Expert
Member Since: ‎09-29-2007
Posts: 6,438

Re: Samsung Galaxy S4 wifi connection problems

Two Questions:

1. What is the Model number of the Router?

2. Does the Galaxy connect reliabley to other wifi sources? (McDonalds, Starbucks, etc.)

Posted by
New Visitor
Member Since: ‎09-21-2013
Posts: 1

Re: Samsung Galaxy S4 wifi connection problems

I am having the same issue with my Samsung Galaxy S4.  Everything else stays connected but this phone.  What did you do to fix this????

Posted by
New Visitor
Member Since: ‎01-06-2014
Posts: 1

Re: Samsung Galaxy S4 wifi connection problems

It's a Samsung issue. You can try setting security to just TKIP. (Haven't tried it long enough to see if it's a real solution.) D-Link suggests turning off WMM (Wireless Multimedia Extensions), which works on my Belkin router, but I have no clue how to do it on the xfinity router.