08-04-2012 12:56 PM
So my internet connection starts getting erratic and I am told, by at least one person I call, that it is because I have an "old modem." And that I must take it in and get it replaced. (Comcast's equipment become obsolete. Shouldn't they be responsible for replacing it, for the $134/month I am paying them?). So I stand in line for 45 minutes, get a new modem plus directions for getting it up and running (though today I must bring back the old one, even tho it is obsolete. . .?), and despite following to a T all their detailed instructions, I lose all internet connection. Then I spend an hour on the phone this morning with a young man and eventually get connected on my laptop, but not on the desktop. He gives up, sends me over to some other technical dude, who tells me I must PAY for the technical support to get my desktop online. I am speechless. Thankfully we now have a FIOS option here.
08-04-2012 01:19 PM
You can get help on these forums if you post more info.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
08-04-2012 01:31 PM
Why didnt your bring the old one with you when you picked up the new one ? When you do return MAKE sure you get a returned equipment reciept to prove you returned it. Comcast has been known to charge customers for devices they have returned because Comcast has no record of it being returned.
08-04-2012 02:00 PM
I didn't know how complicated it would be to hook up the new one. . .and I did not want to risk being without any internet at all. And, I'm thinking, if it is old and obsolete, what do they care if I return it or not? sigh.
08-04-2012 02:03 PM
Well, maybe. But if a Comcast rep. can't solve the problem in an hour+ on the phone, what are the odds I can get it resolved via a discussion board? Plus (have others found this?), each time I call I get a different response. Sometimes they want numbers off the back of the modem, sometimes they don't even ask me for that. Sometimes the problem seems to be this, sometimes it's that. . .. So I will call again. Maybe I'll get someone who actually knows how to help.
08-05-2012 07:52 AM
As dated, I am still without my setup as it was prior to "upgrading" to the triple play option. I have called CC several times, but they continue to provide weak or zero support.
I have followed the instructions as described, switched the modem service to a 'bridge', etc., replaced my wireless router, etc.
I am now forced to sign up for the CC premium site service as my problem still exists, and every avenue explored has come up empty.
I hate comcast.Home Networking w/ Comcast ARRIS TG862GCT Modem
05-16-2012 08:15 PM
Pulling my hair out trying to set up my home network.ANY HELP WOULD BE APPRECIATED!!!!!
My previous set up was with an older Comcast Motorola modem cabeled to a 4-port wireless router (Linksys WRT54G2). From the router, I tethered an 8-port Linksys 10/100 switch. To the switch I connected my Canon ImageClass MF4270, a file server, and (2) desktops. Worked flawlessly! File sharing, network printing, everything! Even wireless connections worked for handhelds, and my G/F could print across the wireless network.
Upgraded to the ARRIS TG862GCT by Comcast b/c of the new pricing (Feb '12) This is an AIO device as you know, phone, internet, 4-port hub/switch. I noted that this new hardware has a different IP structure; my old IP addys were 192.168.XXX.XXX. now, this thing has an odd address structure, something like 107.X.X.X.
Now, I have NO wireless printing, NO wired printing/networking, NO connection thru the switch. Upgraded the switch to a Netgear 8-port gigabit switch, STILL nothing. Had (3) techs out to troubleshoot; modem has been replaced a THIRD time. Tech's could not get network corrected, claimed NEW switch was BAD.
Tested the switch, pass. Changed the printer IP address, nada.
I only have internet connectivity if I hardwire to the back of the modem. G/F laptop connects to the modem wirelessly.
All machines are running Win XP Pro, 10/100 networking or wireless.
09-05-2012 03:38 PM
I had the same problem and tried everything for weeks. Nothing worked until on a whim I decided to update the driver for my printer. It printed immediately after that and hasn't given me a problem since.
09-06-2012 08:35 PM
After (6) months of messing with cabling and hardware, and getting Comcast to send someone competent to my apartment, my network is working 100% (YAAAAA!)
I had to replace my old Cisco 4-port wireless router with a new Netgear unit, and my old 8-port switch to a Netgear pro Gigabit switch.
I have access to BOTH the Comcast wireless network, and my Netgear wireless network, but I am connecting to the Netgear to allow for file and print sharing.
The Tech that came out was very sharp, he actually had IT/network experience, so he was able to troubleshoot things very quickly. He suggested that I COULD take my old router and do a flash upgrade to the firmware, and that would most likely make it functional with the ARRIS modem.
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