11-01-2013 09:02 AM
11-01-2013 09:55 AM
I will like to disable the wireless on the DOCSIS modem and disable the public hotspot that seems to be enabled within the past week or so. I have called Comcast's public customer support phone numbers- and as it can probably guessed, their stellar customer support people have no idea what I am talking about- and are sometimes downright rude. Please help!
Try contacting them through the Support online chat. People seem to have better luck there that with the phone support reps:
I don't work for Comcast...
Send feedback to Comcast using the 'feedback' link on this page:
11-27-2013 04:25 AM
I'm having no luck trying to do the same thing... did they have you change settings yourself? I'm going nuts trying to opt-out of the publc broadcast, been on chat, been on customer service... spoken to 6 people who have no clue what I'm talking about. Apparently the ability to toggle and thus disable this broadcasting was removed from the self-service features on my account page.
12-14-2013 07:24 PM
No, I did not do anything. Just asked them to change the modem into bridge mode- so that traffic passes through the modem to my router. That was all. They verified my account (duh!) and then bridged the Arris modem.
06-30-2014 05:28 PM
Same here. Chatted with support and they had me in bridge mode before I could even hook up my wireless router! My old Linksys E2500 works a ton better than the built in wireless in the Arris Gateway.
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