Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎11-01-2013
Posts: 3

Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot

I will like to disable the wireless on the DOCSIS modem and disable the public hotspot that seems to be enabled within the past week or so. I have called Comcast's public customer support phone numbers- and as it can probably guessed, their stellar customer support people have no idea what I am talking about- and are sometimes downright rude. Please help!
Posted by
Networking Expert
Member Since: ‎10-03-2003
Posts: 5,084

Re: Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot


rchhe wrote:
I will like to disable the wireless on the DOCSIS modem and disable the public hotspot that seems to be enabled within the past week or so. I have called Comcast's public customer support phone numbers- and as it can probably guessed, their stellar customer support people have no idea what I am talking about- and are sometimes downright rude. Please help!

Try contacting them through the Support online chat. People seem to have better luck there that with the phone support reps:

 

https://www.comcastsupport.com/chatentry/

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions


Send feedback to Comcast using the 'feedback' link on this page:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html?SCRedirect=true

Posted by
New Visitor
Member Since: ‎11-01-2013
Posts: 3

Re: Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot

Thanks. It worked. One chat session and I am good.

Posted by
New Visitor
Member Since: ‎11-27-2013
Posts: 4

Re: Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot

I'm having no luck trying to do the same thing... did they have you change settings yourself?  I'm going nuts trying to opt-out of the publc broadcast, been on chat, been on customer service... spoken to 6 people who have no clue what I'm talking about.  Apparently the ability to toggle and thus disable this broadcasting was removed from the self-service features on my account page.  

Posted by
New Visitor
Member Since: ‎11-01-2013
Posts: 3

Re: Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot

No, I did not do anything. Just asked them to change the modem into bridge mode- so that traffic passes through the modem to my router. That was all. They verified my account (duh!) and then bridged the Arris modem.

Posted by
Contributor
Member Since: ‎06-22-2014
Posts: 10

Re: Turn DOCSIS modem into bridge mode and disable xfinitywireless public hotspot

Same here.  Chatted with support and they had me in bridge mode before I could even hook up my wireless router!  My old Linksys E2500 works a ton better than the built in wireless in the Arris Gateway.

Advanced
You must be signed in to add attachments