Home Networking / Router / & WiFi Gateway Help

[lamp123]

Last weel Comcast installed phone and internet service. We are unable to connect any Apple products to the network. We are using wireless router Arris TG-862 which has phone attached to. We can see the network but continuously gives message "Unable to join the Network". Have tried to "Forget the network", restart ipod/iPAD and try again but no success. Please help. Thank you.

[Baric]

Change the wireless setup on the gateway.  Log in, go to Gateway -> Connect -> WiFi and press the EDIT button next to your wireless network.  For encryption, change the setting to WPA2PSK-AES.  Press SAVE SETTINGS, and then reboot the gateway by pressing and holding the Reset button for 2-5 seconds.  Now try again, forget the network on the iPad and try connecting again.

[A217465]

After switchiing to channel 11 on the router, all is good. The encryption setting I'm using is the recommended one. I think I'll keep it since all is ok. Thanks for your input.

[wilkcrew]

i both changed the security mode and channel to 11 but still doesnt work!!! whats wrong!!!!! 

[calvin21144]

Baric's fix worked perfectly THANX!!!!!

[EG]

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wilkcrew wrote:

i both changed the security mode and channel to 11 but still doesn't work!!! whats wrong!!!!! 

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FWIW, just changing to "channel 11" is not a universal or otherwise guaranteed fix. The channel being used is just a conveyance like any other wireless channel. The one difference is it may have less (or more) interference / congestion which is totally dependent on everyone's unique and individual neighborhood / environment.

[calvin21144]

Baric's fix worked for a couple days but now I am having the same issues.  My two Windows laptops are rock solid on wireless but my andriod devices (tablet and phones) and my Ipad will not connect again.

[dtcustodio]

Yup barics fix worked for me. My gnex and wifes 4s weren't able to connect to the network Before that. iPad 3 and asus laptop were fine though.

[Baric]

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calvin21144 wrote:

Baric's fix worked for a couple days but now I am having the same issues.  My two Windows laptops are rock solid on wireless but my andriod devices (tablet and phones) and my Ipad will not connect again.

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Try changing the wireless channel.  It's set for automatic sellection, go manual and try 1 or 11.

Even better, either get rid of the Xfinity Wireless gateway or have it put into bridge mode by NASR folks at 800-363-2416, and get your own decent wireless router.  The Xfinity gateways are incredibly bad wireless routers.

[mcelhinney1]

I had to reset my network settings on both my ipad and iphone and it worked for me.. our issue seemed to time with a software update that was pushed out