02-18-2012 03:48 PM
Just picked up a TG852 to replace my old comcast cable modem. I already have a robust wifi setup with multiple switches/access points that is working.
How do I turn off the TG852 Wifi Radio, it's not needed and appears to be interfering with my current network.
Called Comcast customer service tech support, and they just don't understand the question!!
I want to turn off the wifi radio, and comcast does not understand a very simple question!
I don't want to hide the SSID (that is what they comcast thinks I want to do, despite multipe attempts to explain to them)
Why don't they give customers access to the wifi radio on/off button through the GUI on 10.0.0.1??
02-18-2012 04:17 PM
Like all gateways, there are pros and cons. For this device, one of the biggest cons is the firmware is custom and comes from Comcast who has a very poor track record with software. There are many missing features. However, the device itself and the firmware appear capable of this function, but the admin site presented to the user lacks any way to control this. You have several options:
I personally recommend #3. However, #2 works well but is essentially the same as renting a regular cable modem/EMTA (for Xfinity Voice) from Comcast. If you buy your cable modem, you can get rid of the $7/mo rental charge.
09-13-2012 08:53 AM
After hours on tech support, they simply could not turn off the WiFi and/or put it in Bridge mode. Their management system would indicate that it was off and they hoped the power of words would convince me that this was the case despite staying connected to the WiFi the entire time and having access to the web management interface.
Fortunately, I had a friend that owned a DOCSIS 3.0 modem prior to getting the triple play and was able to swap that in. Boom magically better, my connection went from intermittent to rock solid and the speeds are faster than with the Arris unit. So I highly recommend Baric's option 3 as well.
The Motorolla Surfboard SB6120 and my fancy new ASUS RT-AC66U are working like champs.
Comcast should be ashamed they put such a shoddy piece of hardware out there. A non-technical layperson would probably get conned into paying for that sketchy support package.
02-01-2013 12:59 PM
Adding to this my support to provide your own device. I contacted comcat to shut off my wifi and they told me a tech would have to come out and do this... after calling BS, they then told me they can do phone support, for a $40 enrollment fee, and 15 support fee... just to shut off the radio on the wireless. They proceeded t tell me it wasnt an easy task... again i called BS.
I am a networking professional that specializes in routing/switches/wireless and related technologies and explained to them that this was an easy procedure. In short, they played a BS game and wanted to charge me rediculous fees to shut off the radio on my modem. For that price, i am just going to buy my own modem and not have to deal with their garbage. Comcast customer support stinks horribly, unfortunately/however, their service is the best in my area.
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